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2 cameras c210 and c310 stop working after update

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2 cameras c210 and c310 stop working after update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
2 cameras c210 and c310 stop working after update
2 cameras c210 and c310 stop working after update
2024-01-21 22:37:02 - last edited 2024-01-26 12:56:19
Tags: #Installation #Firmware
Model: Tapo C310  
Hardware Version:
Firmware Version:

hi my 2 cameras stop work after update.

i try many times   hard reset, buton for 10 secound then when trying to make a new connection, it finds the camera in my smartfone app   then camera try  connect to the home network and then after selecting my home network and entering the correct password 
  shows a network error  writes to move closer to the router and check the password. It's always like this

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#1
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1 Accepted Solution
Re:2 cameras c210 and c310 stop working after update-Solution
2024-01-22 09:04:26 - last edited 2024-01-26 12:56:19

  @Sylhel 

Hi,
It's recommended to check if your Tapo app is the latest one and update the Tapo app if it's not.

 

Please help confirm the following information if the problem remains.
1. What's the LED status on the camera? If the LED is not flashing green and red, please reset it. If the Tapo C210 and C310 show offline on the Tapo app, please remove them either.
How to reset my Tapo camera?

2. You can enable a hotspot Wi-Fi on your phone, try to reconfigure the camera to connect it to the hotspot Wi-Fi with a different phone, and check if you can set up the camera successfully.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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#3
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2 Reply
Re:2 cameras c210 and c310 stop working after update
2024-01-21 22:40:23 - last edited 2024-01-21 22:40:57

  @Sylhel I am very close to the router, the password is correct
I tried to do it via cable. the effect is the same, you can't connect to the network

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#2
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Re:2 cameras c210 and c310 stop working after update-Solution
2024-01-22 09:04:26 - last edited 2024-01-26 12:56:19

  @Sylhel 

Hi,
It's recommended to check if your Tapo app is the latest one and update the Tapo app if it's not.

 

Please help confirm the following information if the problem remains.
1. What's the LED status on the camera? If the LED is not flashing green and red, please reset it. If the Tapo C210 and C310 show offline on the Tapo app, please remove them either.
How to reset my Tapo camera?

2. You can enable a hotspot Wi-Fi on your phone, try to reconfigure the camera to connect it to the hotspot Wi-Fi with a different phone, and check if you can set up the camera successfully.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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#3
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