Please fix your app and take responsibility! We broke our cameras because of your app's bug.
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Hello,
so I'm not the only one encountered this issue with your app.
I entered the app and had a message showing that the firmware update 1.3.9 is ready to install. Since my C200 had the 1.3.6 version I accepted the "update now" the app offered me. Right after my acceptance the app throwed me a notification that my device can't receive the update because has already the latest firmware version installed, which was not true because at the same time was showing that I am on the 1.3.6 version. The app offered me again to update to the new 1.3.9 vetsion, I accepted again the new update but my C200 lost connection afterwards and never started again. Now only the 2 red LEDs lit up but device does nothing.
Please take responsibility of your fault in the app and replace my device which was working perfectly for 3 years before this issue, that I have encountered because of the bug in your app.
Your app was showing the message "Device can't be updated because it has the latest firmware version installed" instead of "Warning - Update in progress - Let the device alone" that should be showing, since many of us we don't have the device installed next to us to see the green light blinking indicating that something different from "Device can't be updated" is going on... That's a serious app's fault!
I have many TP-Link products, I have done 100+ firmware updates on them and I prefer TP-Link over the competitors, but this one is unacceptable!
In the link below you will see others that also encountered the same issue with me by the recent 1.3.9 firmware update.
https://www.reddit.com/r/TpLink/comments/186fnbx/tapo_c200_bricked_because_of_firmware_update/
Please contact TP-LINK ENTERPRISE HELLAS and let them know that your app killed my Tapo C200 and order them to send me a replacement Tapo C200 (widely available model currently in the Greek market) to any TP-Link cooperating store in Athens they prefer, I'm able to go there with my bike, give them the "brick" in its original box/package and get the replacement.
Hi,
the device is out of warranty but well protected, like new. Not ready to pass away.
Network and grid in the area is stable like a rock. What about all of the other affected device owners of the exact same device model version as well as firmware update version per the link I quoted in my 1st post? All of them are affected by the Tapo app! I have not contribute in that post. I landed there after searching about what's going on with this bug. I wonder how many others are also affected that can't explain what happened and thinking that it was the time for it to go, right after the warranty period expired.
The device lost connection because of the app and the "double" firmware update.
App was showing me that I'm on 1.3.6 and offer me to update to 1.3.9. I hit "UPDATE" and app instantly throwed me a message that "update can't be done because the device has already the latest firmware" and right afterwards offer me to update to 1.3.9 again. Being sure that I'm on 1.3.6 I hit "UPDATE" for the second time and then the device lost connection and never connected again.
I have done everything per your troubleshooting guide and many more with no result.
If you are unable to take responsibility and replace me the device, the only solution would be to send me a bin file with the Ver:1.0 flash chip contents (XM25QH64A) in order to de-solder it and reprogram it. It's an about 8Mb file. Device's MAC address is available if needed.
TP-Link learned me a lesson. Updating a device's firmware after warranty has expired can be done by our own risk!!!
TP-Link is absolutely not responsible in such cases.
Personally I won't update any devices again. I've bought 6 Tapo C220 V1.0 and the've had the automatic firmware update enabled by default.
I disabled it and I will NEVER update them.
