KP115 turning off by itself randomly

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KP115 turning off by itself randomly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KP115 turning off by itself randomly
KP115 turning off by itself randomly
2022-07-26 19:43:25
Model: KP115  
Hardware Version: V1
Firmware Version: 1.0.18

Same problem as the closed thread (https://community.tp-link.com/en/home/forum/topic/273376).

KP115 (firmware 1.0.18) is turning off randomly. No schedules, no connection to external systems. I use the KP115 for the energy monitoring.

I can't trust the device with this erratic behavior.

 

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Re:KP115 turning off by itself randomly
2022-07-27 03:12:45 - last edited 2022-07-27 03:17:27

Hello  @Joshua1076 

Thank you for the feedback,its good to know you have tried some tips in thread here.

Please try to factory reset one of the plug, leave it in factory default state, will that plug still turn off? 

Is it random turn off and on, and turn off completely? 

To look into the case further, can you help confirm some details here, thank you.

1. Please describe phenomenon  as detailed as possible,   e.g. at 8:00 UTC+1, Bedroom light turn off by itself and stay off, power led on plug went off, need manually press power button to turn it on, or turn it through APP

2. How often does this happen?   Does it turn /off regularly at certain time or randomly,

3. Do you use any third-party software except for Kasa app

4. Did you recently add any new network device in the home network? The model of router 

5. How many smart device have this issue, can you share the Mac address of certain unit to us via private message, thank you. 

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