Watch without being on same network?

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Watch without being on same network?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Watch without being on same network?
Watch without being on same network?
2021-08-24 10:23:56 - last edited 2021-08-24 10:25:04
Model: Tapo C200  
Hardware Version:
Firmware Version:

Hi. I can see the camera when my phone is connected to the same wifi as the camera, but the camera doesn't work when my phone turns off wifi or uses a different network. How do I get that to work?

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Re:Watch without being on same network?
2021-08-26 05:35:52 - last edited 2021-08-26 05:36:54

@Jazzyjazzy  Hello, 

 

Here are some suggestions which you could give a try if camera is unreachable remotely. 

  • Turn off or lower Modem/ router Firewall settings
  • Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
  • Change router's DNS to 8.8.8.8/ 8.8.4.4
  • Reboot camera 
  • Make sure camera is connected to router directly, not through other AP or Range extenders
  • Try 3G /4Ghz mobile data or try a different outside WiFi 


If the same problem, may I know the model of your router and your network topology? Please help collect the log of camera and share with us ,thanks~ 

How to get the logs of Tapo Camera: 
https://www.tp-link.com/support/faq/3151/

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