c310 notification and alarm
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I installed 5 of the Tapo C310 cameras for a customer.
The customer has 2 mobile phones on which the app was set up with access.
The customer now switches to "presence" on mobile phone 1 and comes to the company, the alarm goes off anyway.
Then he looks at cell phone 2, it is still switched to "Absent".
The think the setting should be saved in the camera ???
The camera also detects movement (stored in the camera history), but there is no push notification on the cell phone.
One push comes through out of 20 detections.
Thanks
Frank
@FJanda Hello,
1 > For ' presence' and 'absent' , do you mean Home Mode/ Away Mode?
Alarm settings could be changed from 1) Home/ Away Mode settings 2) Live View page " Alarm off' button 3) Device Settings- Detection Alert Page
Is there any other person manage the camera at the same time, if user has modified the settings from the above, Alarm settings will change.
If user have change camera settings on one cell phone, the settings will be saved and all the phones shows the same settings.
Can you take a screenshot of settings shows different on 2 cell phones?
2> For failed to receive notification issue, may I know the model and Android or IOS version of the phone that does not work?
Allow Notification permission for tapo app on your phone : How do I turn on or off activity notifications on my mobile device?
Turn off Power save Mode on the phone
IOS: Settings--> Battery--> Low power mode OFF
Android Settings--> Device care/ Battery/ Battery optimisation--> Low power mode OFF
On that phone which can not receive nonfiction, Check if the motion detection message shows up in Message Center on app ( envelope icon)
