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Tapo Cameras WLAN- Channel issues

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Tapo Cameras WLAN- Channel issues

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo Cameras WLAN- Channel issues
Tapo Cameras WLAN- Channel issues
2021-06-26 05:04:36 - last edited 2021-07-12 09:20:51
Model: Tapo C200  
Hardware Version: V2
Firmware Version: Version:1.1.8 Build 210425 Rel.66776n (4555)

Hey there,

I recently bought some Tapo C200 cameras. Since updating them from the stock firmware to the latest one (Version:1.1.8 Build 210425 Rel.66776n (4555)) the camera is only reachable, when the wifi channel is set to 1,5,9 or 13. Any other channel doesn't allow access. The same issue appears on my C310 (Version:1.1.7 Build 210519 Rel.66787n (4555))

 

Please fix this nasty bug.

Yours,

Lars

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Re:Tapo Cameras WLAN- Channel issues
2021-06-29 03:13:19 - last edited 2021-06-29 03:39:51

@LarsK1  Hello, 

 

Tapo camera supports Channel 1-11 on 2.4Ghz wifi and remote or local control of camera should not be affected by diffeent  WiFi channel of router. 

For '  the camera is only reachable, when the wifi channel is set to 1,5,9'  do you mean camera disappear or offline on Tapo app at that time? At that time was your cell phone connected to local wifi ?

 

May I know the model of your router, and does camera connect to the camera directly (or what is your network topology)?

What is the model and IOS or Andriod OS of your phone? 

Can you share me a photo of your router's WiFi channel settings, and help collect the log of camera after issue happens, thank you. 

 

 How to get the logs of Tapo camera
Step 1: Insert an SD card into the camera.

Step 2: On the APP, please go to Camera Settings -> Advanced Settings -> enable Diagnose. The log file will be stored on the SD card.
Step 3: Let the camera run for some time, wait for the recurrence of the problem.
Step 4: Please plug the SD card into the computer's SD card slot or an SD card adapter. Please send the log on the SD card to us. The name of the file is ‘Diagnose Log’.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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Re:Tapo Cameras WLAN- Channel issues
2021-06-29 18:50:11 - last edited 2021-06-29 18:50:54

@Solla-topee Thanks for your response.

I'm currently using a Google Pixel 4 (Build: S (SPB2.210513.011)), which is connected to 5 TP-Link EAP-245. The channel-setting is automatically set by the omada-controller. It varies in most cases between 11-13 on 2.4 GHz. The C200 is connected by W-Lan to one of the APs. When one of the APs changes it's channel to an "unsupported" one, the TP-Link App show's it as online, but when trying to connect it just shows a waiting circle.

I'll send the logs as soon as possible.

Thanks for your help,

Lars

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Re:Tapo Cameras WLAN- Channel issues
2021-07-01 06:30:19 - last edited 2021-07-12 09:20:51

@LarsK1 Hello, 

We would like to escalate your case to the seniors via email, please check your mailbox. Please feel free to let us know if the issue is resolved. Thank you!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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