Home

Forums

Stories

Knowledge Base

TP-Link Community > Tapo Smart Camera > Cannot connect to wifi network

< Tapo Smart Camera

Cannot connect to wifi network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Cannot connect to wifi network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ruby2468

2021-05-04 00:42:17

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-05-04

Cannot connect to wifi network

2021-05-04 00:42:17

Model: Tapo C200

Hardware Version:

Firmware Version:

Hi there,

I am needing help connecting my Tapo C200 to my wifi network it says unable to connect right at the very end of set up. I am aware (from the instructional video) it cannot go on the 5G network so I have been trying to go onto the slower network which is shown in my settings - highlighted in the picture but it won't connect? I have an Iphone 6S operating on a working on the Software version 14.3 IOS from what I can see.

Any help would be much appreciated.

Thanks Julia

1 Reply

Solla-topee

2021-05-06 02:58:38 - last edited 2021-05-06 02:59:52

Posts: 13151

Helpful: 2251

Solutions: 1829

Stories: 8

Registered: 2020-05-19

Re:Cannot connect to wifi network

2021-05-06 02:58:38 - last edited 2021-05-06 02:59:52

@Ruby2468 Hello Julia,

If the tapo camera setup failed at the last step, please verify the WIFI password of main Router first
Go to Settings-> WiFi on your phone, Tap (or Long press the router's WiFi name ->Forget / Delete the network
Please reconnect to your router Wi-Fi and it will ask for a password, will it accept your router password?

Here is an FAQ that introduces some basic troubleshooting, please give it a try:

What should I do if I fail to configure Tapo Camera?

https://www.tp-link.com/en/support/faq/2747/

If no help, can you help us confirm the some details here:

LED status on the camera after set up failed: is it Red/ Green etc.

Network topology & model number of the router: for example router Model Archer C7 )))((( Tapo camera

Tapo app version:

Can you share a photo of the Error message on the APP with us?

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Cannot connect to wifi network

Cannot connect to wifi network

Information

Voters 0

Tags