C200 only allows 5 mins of streaming before prompting!
Hi my c200 randomly pops up the window after 5 minutes of monitoring and asks if I would like to continue the stream. How do I resolve this issue? It is my baby monitor and I need to be monitoring it continuously. I am watching the stream through the TAPO app, both my devices are on the same WIFI network, there are no firewall settings enabled that blocks devices within this network and lastly both my devices have the most updated software and/or firmware.
Thanks for the help in advance!
4/19 added troubleshooting step of ping test and collect camera log
Hello everyone,
If you cannot stream the Tapo camera continuously, please read this FAQ that helps explain the situation:
Why can't I view the live stream of the Tapo camera continuously?
As a workaround, you could also try RTSP streaming on a computer or mobile phone (Mobile apps shared by forum users for reference: VLCplayer, tinyCam ) :
How to view Tapo camera on PC through RTSP stream?
Here is a related topic for view camera on PC
To stream Tapo camera in the Tapo app continuously, make sure your mobile devices and the Tapo camera are connected to the same Wi-Fi /under the local network.
When the phone is watching live view remotely, a ' Tap to continue' warning may pop up around 2~5 mins.
If your device is under local Wi-Fi but still prompts Tap to continue to message, try to troubleshoot as steps here:
STEP1: Turn off the Mobile data on the phone, and ensure the phone connects to the same Wi-Fi name as the camera.
NOTE that if one of the phones is using mobile data or non-local Wi-Fi at that time, that may trigger the warning
STEP2: Turn off AP isolation and lower the firewall level on the host router
Check if the phone or camera connects to an isolated network, like Guest Wi-Fi, or a different VLAN.
STEP3: For IOS 14 devices, allow 'Local Network' permission for the Tapo app on IOS devices. And confirm no VPN is running on your phones.
https://www.tp-link.com/support/faq/293
STEP4: Ensure Tapo APP and camera firmware are up-to-date.
STEP5: Confirm no other devices are streaming the camera.
If your mobile device is connected to local Wi-Fi but still has a warning, please Start a New thread with information here, we can look into it further:
1> Model of router & network topology, e.g.: Archer C7 router <wireless>Tapo C200
2> Model of your mobile device and its Android or IOS version
3> Model and Mac address of your camera (please share MAC address with us via a private message)
4> A photo of the error message & time
5> Tapo APP version
6> Get the log of the camera when the issue occurs
How to Get the Log of Tapo Camera?
7> When the error pops up, try to ping the camera IP on the phone and see if there is any time out ( this is to check if communication between local devices is fine)
follow 2.Check the delay between a camera and a phone on local network in instructions below
How to check the network connection stability of a Tapo Camera
Pic: enable Local Network for Tapo APP on iPhone
Hi Uncle @TP-Link, what @lkenlken is saying is that in C200 (Also in my C200) after 5 minutes of watching, the App prompt if we would like to continue watching, i agree with the concern of we are spending data on Wifi or Mobile, but this is anoying because in example, i'm watching my baby while i work and if i distract one minute, the prompt stop the streaming and if i have a special point, i have to access the camera again and zoom the section. see next image;
4/19 added troubleshooting step of ping test and collect camera log
Hello everyone,
If you cannot stream the Tapo camera continuously, please read this FAQ that helps explain the situation:
Why can't I view the live stream of the Tapo camera continuously?
As a workaround, you could also try RTSP streaming on a computer or mobile phone (Mobile apps shared by forum users for reference: VLCplayer, tinyCam ) :
How to view Tapo camera on PC through RTSP stream?
Here is a related topic for view camera on PC
To stream Tapo camera in the Tapo app continuously, make sure your mobile devices and the Tapo camera are connected to the same Wi-Fi /under the local network.
When the phone is watching live view remotely, a ' Tap to continue' warning may pop up around 2~5 mins.
If your device is under local Wi-Fi but still prompts Tap to continue to message, try to troubleshoot as steps here:
STEP1: Turn off the Mobile data on the phone, and ensure the phone connects to the same Wi-Fi name as the camera.
NOTE that if one of the phones is using mobile data or non-local Wi-Fi at that time, that may trigger the warning
STEP2: Turn off AP isolation and lower the firewall level on the host router
Check if the phone or camera connects to an isolated network, like Guest Wi-Fi, or a different VLAN.
STEP3: For IOS 14 devices, allow 'Local Network' permission for the Tapo app on IOS devices. And confirm no VPN is running on your phones.
https://www.tp-link.com/support/faq/293
STEP4: Ensure Tapo APP and camera firmware are up-to-date.
STEP5: Confirm no other devices are streaming the camera.
If your mobile device is connected to local Wi-Fi but still has a warning, please Start a New thread with information here, we can look into it further:
1> Model of router & network topology, e.g.: Archer C7 router <wireless>Tapo C200
2> Model of your mobile device and its Android or IOS version
3> Model and Mac address of your camera (please share MAC address with us via a private message)
4> A photo of the error message & time
5> Tapo APP version
6> Get the log of the camera when the issue occurs
How to Get the Log of Tapo Camera?
7> When the error pops up, try to ping the camera IP on the phone and see if there is any time out ( this is to check if communication between local devices is fine)
follow 2.Check the delay between a camera and a phone on local network in instructions below
How to check the network connection stability of a Tapo Camera
Pic: enable Local Network for Tapo APP on iPhone
