HS100 plug - Device Unrechabel
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have had this plug setup and it has worked fine for days.
I just turned the plug off, and then it stopped responding.
I can see it on my network just fine, it has an IP address but the app says "Device Undetectable"
The device is 4 foot from a TP-Link M5 mesh point.
I do not know the firmware version or how to find out as I have no access to the plug at this time.
It is in a location that I can not access very easily and this is why I got it. I am unable to look at it or "reboot" it.
I want to know how I get it back.
It does have a nightly off and on programmed for 3am, so I am hoping that still triggers and the appliance it controls at least comes back on.
If this involves visiting the plug then it will not be suitable for my needs and I will have to return it for a refund.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Good day,
When the modem was off and Deco had no internet, as long as the smartphone was still on the same network(2.4Ghz or 5Ghz) as the plug's(2.4ghz), we would still see and control it on the Kasa APP.
But if the smartphone switched to 3/4G mobile data already or the plug was disconnected from the Deco network, the plug is no longer accessible since APP might need to get information from the cloud server but there is no internet service for the cloud access.
As for the firmware 1.1, it would only stop the communication with TP-Link un-authorized third-party program, such as home assistant, and would not affect the normal use of Kasa.
Thank you very much!
- Copy Link
- Report Inappropriate Content
Update:
Hardware: 4.1
Firmware: 1.1.0
Good news the Scheduled restart worked and now I can see the plug again.
As the switch is controlling the cable modem, when it is off there is no internet. I specifically got this plug as it works in a local network mode, and has done for several days. This feature appears to have stopped working.
Rather than using direct power off/on I can setup a schedule to do this, so I can still use the plug.
I would still like to resolve why it is not working with no internet connection.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@MikeP sounds interesting, I am not sure how I force my tablet to use 2.4Ghz or even why that would matter as it just puts me on the network? Or does the phone/tablet connect directly to the plug? I supose I could add a littel old 2.4Ghz wifi access point just to try it.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Good day,
When the modem was off and Deco had no internet, as long as the smartphone was still on the same network(2.4Ghz or 5Ghz) as the plug's(2.4ghz), we would still see and control it on the Kasa APP.
But if the smartphone switched to 3/4G mobile data already or the plug was disconnected from the Deco network, the plug is no longer accessible since APP might need to get information from the cloud server but there is no internet service for the cloud access.
As for the firmware 1.1, it would only stop the communication with TP-Link un-authorized third-party program, such as home assistant, and would not affect the normal use of Kasa.
Thank you very much!
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1107
Replies: 5
Voters 0
No one has voted for it yet.