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KC200 Live View only from local WLAN not from Internet

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KC200 Live View only from local WLAN not from Internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

t0md0n

2019-11-27 19:25:09

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Registered: 2019-11-27

KC200 Live View only from local WLAN not from Internet

2019-11-27 19:25:09

Model: KC200

Hardware Version: V1

Firmware Version: 2.2.30

Hi !

I did have installed a KC120 and KC200

I did Update to the Last Kasa App Version on my Android Phone

I did Update the last Firmware on both cameras

I did connect the cameras with Alexa

WLAN and Internet Connectifity are very good

When connected with my Andoid Phone to the local WLAN i can access to Live View

When i connected my phone to Internet nothing is shown in Live VIEW (just blank and the wheel is durning)

How can i check that the KC120 and KC200 are communicating with the TP-Link Kasa Cloud correctly?

Are there any requirements for the Internet Router/Firewall ?

Which Netwerk Protokolls and Ports are needet ?

Please Help

thx

*TOM* from Austria

1 Reply

Kevin_Z

2019-11-28 09:02:43

Posts: 21587

Helpful: 5043

Solutions: 2543

Stories: 21

Registered: 2018-12-24

Re:KC200 Live View only from local WLAN not from Internet

2019-11-28 09:02:43

@t0md0n

Thanks for your requesting.

So the two cameras work properly except that the remote liveview is not available, right?

Try to disconnect the internet and enable the cellular data of your smart phone and then try to access it and verify whether they work well remotely.

Besides, try to disable the firewall on the main router to give it a go.

Any updates, please let us know.

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KC200 Live View only from local WLAN not from Internet

KC200 Live View only from local WLAN not from Internet

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