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time lag

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time lag

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time lag
time lag
2019-10-13 13:44:08
Model: KC120  
Hardware Version: V1
Firmware Version: 2.22.23

Experiencing a time lag / delay when viewing live since latest software up date earlier this month.

Have software on iphone x, honor view 10, ipad air 2 and kindle fire hd, all experiencing a delay that increases over time fom a few seconds up to 2 minutes plus.

Both camera and device on the same network and using virgin hub 3 with speeds of 130mbps+ download and 20 down.

Have tried the phones using 4g rather than network with the same results.

As a check, I installed the app on an old ipad that couldn't load the latest version but did load a previous version, works perfectly ?

Any ideas anybody ?

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#1
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3 Reply
Re:time lag
2019-10-14 09:46:07

@Margate 

 

Could you please show us a short video that indicates the delay issue? 

 

What is the current kasa app version and the previous one? 

 

Please tell us the OS version of your mobile devices so that we can do a test at our lab.

 

Thanks in advance, and have a nice day. 

 

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#2
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Re:time lag
2019-10-14 10:42:33

@Kevin_Z 

Ipad Air 2 is OS 12

.4.1 and is running Kasa smart  version 2.16.1

This has the lag along with my Android honor view 10, I phone x and kindle fire hd

 

My old Ipad running OS 9.3.5 and Kasa smart version 2.14.0

This is working fine with no lag

 

On the video, the left hand screen has the lag whilst the right hand screen ( 2.14.0 ) is live

Kevin_Z wrote

@Margate 

 

Could you please show us a short video that indicates the delay issue? 

 

What is the current kasa app version and the previous one? 

 

Please tell us the OS version of your mobile devices so that we can do a test at our lab.

 

Thanks in advance, and have a nice day. 

 

 

File:
VID_20191014_112436.mp4Download
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#3
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Re:time lag
2019-10-18 07:52:14 - last edited 2019-10-18 07:52:47

@Kevin_Z 

I have the same problem with an Huawei MediaPad M5 running Android 9.0.1 and Kasa App v. 2.16.1 build 885.

Tried to cast to TV and there is about 3 minuts deleay between Tv and Huawei MediaPad M5.

 

Hermann 

 

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#4
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Replies: 3

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