I emailed tech support asking if they did indeed have a new firmware for the ER-6020 that fixed the problem and received this reply. Hope it is sooner than later. Thank you very much for your email...

I have contacted tech support via email but have not had any luck with them yet. When I tried to reply to the first person that emailed me back the email was bounced back as non deliverable and I...

I too have been beating myself up over this. The site to site vpn connections were very easy. I have followed the shrew soft instructions over and over again with no luck. Please let me know if you...