VIGI C540 IP camera changes network settings on it's own

VIGI C540 IP camera changes network settings on it's own

VIGI C540 IP camera changes network settings on it's own
VIGI C540 IP camera changes network settings on it's own
a week ago - last edited Thursday
Model: VIGI C540  
Hardware Version: V2
Firmware Version: 2.0.1 Build 240619 Rel.55917n

My newly acquired VIGI C540 IP camera always changes it's network settings to Static IP on it's own.

It doesn't matter what I do, when I set the network to Dynamic IP, after a few minutes, the "Internet connection" status changes to "Disconnected" then the Dynamic IP changes to Static IP. It is the same IP what the camera got from the router, but I don't want this kind of behavior in my network. When I set dynamic IP, it should stay that way.

 

Please fix this!

 

Thanks!

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#1
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1 Accepted Solution
Re:VIGI C540 IP camera changes network settings on it's own-Solution
Thursday - last edited Thursday

Hi @Rapid 

Thanks for posting in our business forum.

Rapid wrote

  @Clive_A I sent you the information.

Behavior is expected. Dev is aware of this situation. The firmware iteration will fix this problem in the future. Currently, there are several versions of this firmware behind the roadmap for a fix.

 

This issue requires both NVR and IPC to be updated.

IPC is now in the 1.4 phase and the fix is estimated to be 1.6.

 

It does not affect your daily use. Please wait for the firmware to fix it in the future.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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Re:VIGI C540 IP camera changes network settings on it's own
Wednesday

Hi @Rapid 

Thanks for posting in our business forum.

Rapid wrote

My newly acquired VIGI C540 IP camera always changes it's network settings to Static IP on it's own.

It doesn't matter what I do, when I set the network to Dynamic IP, after a few minutes, the "Internet connection" status changes to "Disconnected" then the Dynamic IP changes to Static IP. It is the same IP what the camera got from the router, but I don't want this kind of behavior in my network. When I set dynamic IP, it should stay that way.

 

Please fix this!

 

Thanks!

Where do you monitor this?

Try in incognito mode. And does it behave so?

Screenshot of your network settings on the camera.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:VIGI C540 IP camera changes network settings on it's own
Wednesday - last edited Wednesday

  @Clive_A 

Hello!

I'm monitoring this on the web interface of the camera, which is extremely slow when it's on Static IP, but sped up when I change it to Dynamic.

Incognito mode? You mean of the web browser? Why?

 

This is what I set:

 

Then it switches to disconnected:

 

 

And then when I click on the network settings again, it is already Static IP:

 

 

This is not a normal behavior. I have 7 other cameras in my network and none of this shows this behavior.

I have a VIGI NVR1008H in the network. I don't know if that matters.

The firmwares are the latest on everything.

 

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#3
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Re:VIGI C540 IP camera changes network settings on it's own
Wednesday

Hi @Rapid 

Thanks for posting in our business forum.

Rapid wrote

  @Clive_A 

Hello!

I'm monitoring this on the web interface of the camera, which is extremely slow when it's on Static IP, but sped up when I change it to Dynamic.

Incognito mode? You mean of the web browser? Why?

 

This is what I set:

 

 

Then it switches to disconnected:

 

 

 

And then when I click on the network settings again, it is already Static IP:

 

 

This is not a normal behavior. I have 7 other cameras in my network and none of this shows this behavior.

I have a VIGI NVR1008H in the network. I don't know if that matters.

The firmwares are the latest on everything.

 

MAC address of the NVR.

Hardware and firmware of it.

 

C540 MAC address and when it shows as disconnected,  will you be able to ping it as it transits from the connected to disconnected status?

During this period, does the stream break?

 

Send these information in private message to me.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:VIGI C540 IP camera changes network settings on it's own
Wednesday

  @Clive_A I sent you the information.

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#5
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Re:VIGI C540 IP camera changes network settings on it's own-Solution
Thursday - last edited Thursday

Hi @Rapid 

Thanks for posting in our business forum.

Rapid wrote

  @Clive_A I sent you the information.

Behavior is expected. Dev is aware of this situation. The firmware iteration will fix this problem in the future. Currently, there are several versions of this firmware behind the roadmap for a fix.

 

This issue requires both NVR and IPC to be updated.

IPC is now in the 1.4 phase and the fix is estimated to be 1.6.

 

It does not affect your daily use. Please wait for the firmware to fix it in the future.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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