@Clive_A 

Hello TP-Link Team,

I am currently using a NVR1008H with 5 cameras connected. Out of these:

• 4 cameras are ONVIF-compatible, and
• 1 camera operates in RTSP mode.

When I connect my NVR to VIGI VMS Cloud, it only shows the 4 ONVIF cameras. The RTSP camera does not appear on the list. However, when I use the VIGI Security Manager software, all 5 cameras, including the RTSP one, are displayed and work fine.

Details:

• The RTSP camera is correctly configured and streams properly when accessed directly via RTSP or through the NVR interface.
• The NVR is updated to the latest firmware.
• The VIGI VMS Cloud account is active and syncs properly with the NVR, except for the RTSP camera.

Questions:

1. Does VIGI VMS Cloud fully support RTSP cameras?
2. Is there any specific configuration required for RTSP cameras to appear in the VIGI VMS Cloud interface?
3. Could this be a limitation or compatibility issue between RTSP protocol and VIGI VMS Cloud?

I would appreciate any insights or suggestions to resolve this issue.

Thanks in advance for your help! 😊