Business Community > All Threads > InSight S385 Notification Tab Vigi App issues
< All Threads

InSight S385 Notification Tab Vigi App issues

InSight S385 Notification Tab Vigi App issues

InSight S385 Notification Tab Vigi App issues
InSight S385 Notification Tab Vigi App issues
10 hours ago

I have two S385 cameras with Sandisk Extreme SD cards, that i am testing with no NVR at the moment.

 

When a notification goes off and I open the app and go to notifications and select the video it says:

 

No local storage device. Unable to record and playback. But if i go to the device tab and it displays a live view then exit and go back to notifications then the video will display no issue. It doesnt matter if i wait 1 minute or an hour after a notification i always have to go to live view before the notification video clip will work. 

 

I did a screen record on my iPhone that i have attached. 

 

Information:

 

iPhone 16 Pro - IOS 18.0.1

Vigi App Version - 2.5.32

S385 Firmware Version - 2.2.2 Build 241106 Rel.39258n

Network: Omada Controller, Omada Router, Omada Switch, Omada AP'S

 

Let me know if you need anything else and what I should try. I plan on doing 9 of these camera and an NVR. But testing it out at home first. 

 

Thanks,

 

 

 

File:
S385.zipDownload
  0      
 
  0      
 
#1
Options
5 Reply
Re:InSight S385 Notification Tab Vigi App issues
2 hours ago

Hi @IndianaSxS 

Thanks for posting in our business forum.
I think that was getting a video from the NVR. When you revisit that video, it gets the recordings from the SD card.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
  0  
  0  
#2
Options
Re:InSight S385 Notification Tab Vigi App issues
2 hours ago

  @Clive_A 

 

Is there anyway to stop that from happening?

 

 

  0  
  0  
#3
Options
Re:InSight S385 Notification Tab Vigi App issues
2 hours ago

Hi @IndianaSxS 

Thanks for posting in our business forum.

Seems to be that way. We indeed support the SD card but usually, the video stream would pull from the NVR first.

 

This could be something future-optimized.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
  0  
  0  
#4
Options
Re:InSight S385 Notification Tab Vigi App issues
2 hours ago

  @Clive_A 

 

No big deal as I plan on getting an NVR anyways I just wanted to test the cameras first. Besides a hard drive what is the difference between these two models of NVR:

 

VIGI-NVR2016H-16MP vs VIGI-NVR2016H-16MP-4TB 

 

Also I'm going to have 9 of these s385 cameras. Anything I should be aware of before purchasing one of these two NVR?

 

Thanks,

 

 

  0  
  0  
#5
Options
Re:InSight S385 Notification Tab Vigi App issues
2 hours ago

Hi @IndianaSxS 

Thanks for posting in our business forum.

IndianaSxS wrote

  @Clive_A 

 

No big deal as I plan on getting an NVR anyways I just wanted to test the cameras first. Besides a hard drive what is the difference between these two models of NVR:

 

VIGI-NVR2016H-16MP vs VIGI-NVR2016H-16MP-4TB 

 

Also I'm going to have 9 of these s385 cameras. Anything I should be aware of before purchasing one of these two NVR?

 

Thanks,

 

 

I think the -4TB one comes with the hard drive? Yep.

There is no difference between them.

It's just a bundle with the hard drive.

 

Nothing else to worry about. Just check the decoding as you output the image to a monitor. e.g. 4 channel * 8MP cameras.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 36

Replies: 5

Related Articles
Troubleshooting the VIGI App Notification Issues
177 1
Alarm notification on ViGi Mobile App
618 0
VIGI app push norification for second user
569 0
VIGI APP
865 0
InSight vs EasyCam
249 0
VIGI APP Notifications not working after reboot
538 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.