EAP110 disconnect all clients and wont let them to reconnect
Hello guys,
This device is giving me a very hard time, since the last month it has been experiencing this fault:
Suddenly all the clients gets disconnected
The client wont reconnect again unless:
a. disabled/enable the wifi module(*1)
b. restart the whole device(*2)
This happens at different random times, maybe each 10minutes, 1/2 hour, 1 hour, etc.
*1 using this approach the next disconnection will happen again quickier than the previous disconnection
*2 using this approach will let the client be more time connected than the *1, but sometimes it fails at 10 minutes
I have made a program that restarts the device every 2 hours, at the begin it worked but after sometime I had to reduce the time to 1 hour, and days ago I had to reduce the restarting time to each half hour, now I have now programmed a button to reboot it manually... I think the next step is to throw it away..
I have upgraded the firmware to the latest version 2 weeks ago, the problem still.
Should I have to buy a different AP?
Thank you
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Here are some steps you can take to troubleshoot the issues with the EAP110 - outdoor device:
**1. Check the Environment and Interference**
**Physical Conditions**: - Make sure the device is properly installed outdoors. Check for any signs of physical damage such as water ingress (even if it's rated for outdoor use, seals can degrade over time), loose cables, or damage from extreme weather conditions (like overheating due to direct sunlight or damage from hail). - Ensure that the antenna is properly attached and oriented. A misaligned or damaged antenna can lead to signal instability and client disconnections. -
**Interference**: - There could be sources of interference in the area. Other wireless networks operating on the same or nearby frequencies can cause problems. Use a wireless scanner tool to identify other Wi - Fi networks in the vicinity and check their frequencies and signal strengths. If possible, change the channel of your EAP110 - outdoor device to a less - congested one. Also, consider interference from non - Wi - Fi sources such as microwave ovens, cordless phones, or other radio - emitting devices.
Below is a guide for your reference: How to optimize wireless performance of EAP products
2. Test with Different Clients** - Try connecting different types of client devices to the EAP110 - outdoor. It's possible that the problem is specific to a particular type of client device due to driver issues or compatibility problems. If you find that only certain types of clients are affected, it can help narrow down the problem. For example, if all Android devices are disconnecting but iOS devices are stable, it could point to a problem with the way the EAP110 - outdoor is handling 802.11 standards that are implemented differently in Android and iOS. **
3. Check Power Supply and Network Connectivity** - The power supply to the device could be unstable. If the device is losing power intermittently, it can cause the Wi - Fi module to reset or clients to disconnect. Use a power meter to check the voltage and current supplied to the device and ensure it's within the specified range. - Also, check the wired network connection (if applicable). A flaky Ethernet connection to the device can cause disruptions in its operation and lead to client disconnections. Try replacing the Ethernet cable and check the port on the router or switch to which the device is connected. **
4. Consider Hardware Defect or Overheating** - If you have tried all above, and the issue persists, Given the frequency and unpredictability of the problem, there could be a hardware defect. The Wi - Fi module or other internal components might be faulty. If possible, try replacing the device under warranty if it's still covered.
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- Report Inappropriate Content
Here are some steps you can take to troubleshoot the issues with the EAP110 - outdoor device:
**1. Check the Environment and Interference**
**Physical Conditions**: - Make sure the device is properly installed outdoors. Check for any signs of physical damage such as water ingress (even if it's rated for outdoor use, seals can degrade over time), loose cables, or damage from extreme weather conditions (like overheating due to direct sunlight or damage from hail). - Ensure that the antenna is properly attached and oriented. A misaligned or damaged antenna can lead to signal instability and client disconnections. -
**Interference**: - There could be sources of interference in the area. Other wireless networks operating on the same or nearby frequencies can cause problems. Use a wireless scanner tool to identify other Wi - Fi networks in the vicinity and check their frequencies and signal strengths. If possible, change the channel of your EAP110 - outdoor device to a less - congested one. Also, consider interference from non - Wi - Fi sources such as microwave ovens, cordless phones, or other radio - emitting devices.
Below is a guide for your reference: How to optimize wireless performance of EAP products
2. Test with Different Clients** - Try connecting different types of client devices to the EAP110 - outdoor. It's possible that the problem is specific to a particular type of client device due to driver issues or compatibility problems. If you find that only certain types of clients are affected, it can help narrow down the problem. For example, if all Android devices are disconnecting but iOS devices are stable, it could point to a problem with the way the EAP110 - outdoor is handling 802.11 standards that are implemented differently in Android and iOS. **
3. Check Power Supply and Network Connectivity** - The power supply to the device could be unstable. If the device is losing power intermittently, it can cause the Wi - Fi module to reset or clients to disconnect. Use a power meter to check the voltage and current supplied to the device and ensure it's within the specified range. - Also, check the wired network connection (if applicable). A flaky Ethernet connection to the device can cause disruptions in its operation and lead to client disconnections. Try replacing the Ethernet cable and check the port on the router or switch to which the device is connected. **
4. Consider Hardware Defect or Overheating** - If you have tried all above, and the issue persists, Given the frequency and unpredictability of the problem, there could be a hardware defect. The Wi - Fi module or other internal components might be faulty. If possible, try replacing the device under warranty if it's still covered.
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Not sure if it can be a power issue.
It is getting powered by a ethernet cable of 6 meters, it works indoor, and the router is a Mikrotik.
The solution I deployed yesterday was:
1. monitoring a connected device with an stactic IP by pinging it
2. if timeout then reset the EAP through the SSH interface
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