Hi @Marc3485 

Thanks for posting in our business forum.

As the error says, do you have an overlapped WAN/LAN subnet? Please post a screenshot of the WAN IP address you are supposed to get.

And the LAN IP address if you intend to change from the default VLAN interface 192.168.0.1/24.

It is normal for our devices to ban WAN and LAN from using the same subnet. It would make the routing incorrect. Avoid setting them to the same subnet would solve the error you see.

Hi @Marc3485 

Thanks for posting in our business forum.

Marc3485 wrote

 Hi @Clive_A , thanks for your message.

As mentioned in the original post, there is no other WAN activated.





The IP and Gateway also work very fine when dynamic set, so they are correct and not conflicting. However, we had issues with the ISP working in our area and therefore taking us offline for some seconds or minutes several times recently. Then - for whatever reason - their DHCP server took ages to allocate the IP again (I believe as the DHCP had to restart too), which is the reason why we want to switch to static as we have a static IP anyways and are then much faster online again after an interruption.


The VLANs dont overlap



Btw: the error says conflict with other WAN port, so I hope for a conflict with a VLAN another error message would apply. Otherwise the error message would be misleading.

However, as you see, it is so or so not the case.

The only thing I could think of is, that the WAN port gets before switching to Static this IP address already allocated. However, if that is the problem, it is still a bug because of course you should be able to switch on the same WAN port from Dynamic to Static by keeping the IP address. As the system also caches the IP for quite some time, you would then never be able to switch to static, so that it also can not be.

Thank you for your help!
 

Can you readopt the router if possible?

Looks not conflicting but this error looks abnormal. Will this behave after you readopt/force provisioning? This will resync the config.

Hi @Marc3485 

Thanks for posting in our business forum.

Marc3485 wrote

  @Clive_A I have re-adopted the router. I have even reset the router to factory settings, upgraded and adopted again. No change.

What about a new site without anything configured?

I think the problem is about the controller config as clearly, your settings are not conflicting the IP address. Something corrupts.

If you try this on a new site and it works okay, then it is the config corrupts. I think this might need the controller specialist to take a look. Could be a potential bug.

Hi @Marc3485 

Thanks for posting in our business forum.

Marc3485 wrote

  @Clive_A New site. Hm, not so happy about that, never touch a running system ;-)

What would be the easiest workflow not to lose the current settings? There is no real way to "pause"/deactivate the current site and keep it in the controler, set up a test site and afterwards turn on the original one again? Beside exporting, deleting and importing, I know of that option of course.
 

Then I run out of options so far. I don't have an OC200 ready next to me which I can use it to import your config and test. Software does not work with the backup from the hardware controller. I cannot test it. I have not experienced this issue for several firmware.

If the file has been corrupted, it does not work export/import because it contains the errors in the backup(config).

I mean you can simply adopt it to a new site and check if you can set the parameters. If this works, then it means the config problem on the previous site.

This can be recovered very quickly as you don't delete the old site but simply adopt it to the new site for a test and can be reset quickly and get back.

I've also updated the test team about this problem. Waiting for further replies from them as well.