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VIGI NVR1004H-4P - No playback after 23:59:59 and before 10:59:59

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VIGI NVR1004H-4P - No playback after 23:59:59 and before 10:59:59

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
VIGI NVR1004H-4P - No playback after 23:59:59 and before 10:59:59
VIGI NVR1004H-4P - No playback after 23:59:59 and before 10:59:59
2024-03-28 21:13:55 - last edited 2024-09-19 07:16:50
Model: VIGI NVR1004H-4P  
Hardware Version: V1
Firmware Version: 1.0.4

Hi, we replaced our old Hikvision NVR with the tp-link Vigi NVR1004H-4P. All the existing Hikvision cameras (3) work fine and I was about to add a VIGI camera as well, but I noticed something strange. I've installed the hard drive (4TB) and formated it. It records all the streams from the cameras, but only after 11am every day. Recording schedule is set continous recording for all channels.

 

Every day:

 

Any ideas?

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Re:VIGI NVR1004H-4P - No playback after 23:59:59 and before 10:59:59
2024-03-29 03:21:03 - last edited 2024-09-19 07:16:39

Hi @Nexus69 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240364592, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:VIGI NVR1004H-4P - No playback after 23:59:59 and before 10:59:59
2024-03-31 20:57:45 - last edited 2024-09-19 07:16:39

  @Nexus69 

 

It is somehow related to date/time. The NVR is only able to keep the date/time if I set it on the settings below... the C540 I got however always resets to something strange...

NVR: 

 

C540:

 

What ever I try using NTP or manual, it reverts back to something different.. when I try "Synchronize with computer" I get  this on the C540... Solomon Is.. but I'm in Sydney... 

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