Omada Cloud Controller Disconects from devices when ER605 Public Address Changes

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Omada Cloud Controller Disconects from devices when ER605 Public Address Changes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Omada Cloud Controller Disconects from devices when ER605 Public Address Changes
Omada Cloud Controller Disconects from devices when ER605 Public Address Changes
2024-01-05 04:21:44
Model: ER605 (TL-R605)  
Hardware Version: V2
Firmware Version: 2.2.3 Build 20231201 Rel.32918
Controller Version 5.13.22.10
When the Public Address of the ER605 changes, the Omada Cloud Controller looses connectivity to the ER605. The only way to recover from this is to Unbind and/or Forget the device and import again, which makes the Cloud Controller useless. Is there a way to avoid this?
 
This is the physical setup:
 
            /----------\        /----------\        /----------\          ~~~~~~~~~~
 ~---~      | ISP      |        | TP-LINK  |        | ETHERNET |        {            }
{ ISP }-----| INTERNET |--------| ER605    |--------| SWITCH   | -------{ CLIENTS    }
 ~---~      | Modem    |        \----------/        \----------/        {            }
            \----------/                                 |               ~~~~~~~~~~~
                                                         |
                                                         |
                                                    /----------\
                                                    | ETHERNET |
                                                    | SWITCH   |
                                                    \----------/

 

 

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Re:Omada Cloud Controller Disconects from devices when ER605 Public Address Changes
2024-01-08 02:15:32

Hi @Abdros 

Thanks for posting in our business forum.

So, can you reproduce this every time when your WAN changes? Is your WAN a public IP address? What is the address(you can mosaic parts of your IP but are able to read and tell your IP class)?

 

@Hank21 Can you pay attention to this controller issue? It seems that the controller cannot sync the router correctly.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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