How to troubleshoot failure of ER605 to connect to PPPoE WAN

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How to troubleshoot failure of ER605 to connect to PPPoE WAN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
How to troubleshoot failure of ER605 to connect to PPPoE WAN
How to troubleshoot failure of ER605 to connect to PPPoE WAN
2022-11-28 00:09:56
Model: ER605 (TL-R605)  
Hardware Version: V1
Firmware Version:

Hello,  After trying the normal items - CenturyLink Modem/Router into Bridge Mode, PPPoE User Name and Password obtained from CenturyLink, and a handful of other remedies recommended on the internet, BUPKIS.  In the logs observe the following warning:  ... failed to connect to the server because sending PADI times out.  What does this mean and what should I try to resolve?  Thank you and have a great day!

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Re:How to troubleshoot failure of ER605 to connect to PPPoE WAN
2022-11-30 03:58:31

  @MarkTSchre 

 

This error message is most likely due to the VLAN ID.

If you have set a VLAN ID, try deleting it.
If you have not set a VLAN ID, contact your ISP to confirm that it should be set.

 

Just striving to develop myself while helping others.
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Re:How to troubleshoot failure of ER605 to connect to PPPoE WAN
2022-12-04 11:48:59

  @Virgo You're correct that the VLAN ID needs to be set, in CenturyLink's case to 201.  Two key things about the setup that ultimately enabled success.

 

#1 - Removed the CenturyLink router (what their "technical support" insists on calling a modem).  With the fiber optic service the connection to the "modem" is already an Ethernet WAN cable and no additional modulation / demodulation is needed.  This is better than putting the CenturyLink router into Transparent Bridging.

 

#2 - For the ER605, I anticipated using for Load Balancing.  For whatever reason, setting up the second port as a WAN when not yet connected prevented the first WAN port from working with CenturyLink.  Load Balancing that completely shuts down the TP-Link router when 1 WAN isn't present isn't helpful, and I'll need to look at that separately.

 

Thank you for your help and have a great day!

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