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OC300 offline after update

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OC300 offline after update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Dbac

2022-11-24 08:47:39 - last edited 2022-11-25 07:53:43

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Registered: 2022-11-24

OC300 offline after update

2022-11-24 08:47:39 - last edited 2022-11-25 07:53:43

Model: OC300

Hardware Version:

Firmware Version: 1.13.1 Build 20220921 Rel.35923

Hi,

Today after update, OC300 is offline - I think after a very very short online presence after update.

The problem is I'm not at that site (I'm managing it remotely) and even worse, because there are more than 6 motnths since I've installed and I'm managing it via tplink cloud account, I do not find/remember the local router password. BTW, not a very funny way from tplink to launch updates that leave the controller offline !!

What is your advice, considering that there is a problem to reach that site, but I do have access to a local computer via teamviewer?

Thank you,

Costin

1 Accepted Solution

Virgo

LV5

2022-11-25 06:37:54 - last edited 2022-11-25 07:53:43

Posts: 2588

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Registered: 2021-05-10

Re:OC300 offline after update-Solution

2022-11-25 06:37:54 - last edited 2022-11-25 07:53:43

@Dbac

The most straightforward way to locate the problem is to confirm that the local controller is still running properly.

Usually a local reboot or local re-enable Cloud access will solve the problem.

Just striving to develop myself while helping others.

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OC300 offline after update

OC300 offline after update

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