SG3428X dead on arrival?

SG3428X dead on arrival?

SG3428X dead on arrival?
SG3428X dead on arrival?
a week ago - last edited Thursday
Model: TL-SG3428X  
Hardware Version: V20
Firmware Version:

Hi,

 

I have a SG3428X v1.30 switch.

 

I am new to these Omada TP-Link switches, I have a few half-managed and unmanaged ones, and I thought I was dumb, but...

I opened the box, installed the switch into the rack, powered it on, and it powers on but nothing is working (The SYS led is blinking, which should mean the switch is operational):

  • Cannot access to the management UI, as no cable works in any port to have some ethernet blinking lights even. Cables work in other devices, so they are OK, even they are brand new.
  • I have tried to reset through the console USB port, but I am getting these errors:

 

I see these errors roll and roll on the screen forever, so logging in is not easy... if it would work... but admin/admin gives me a prompt of "do you want to change the password now?", where I say "No", and I get an invalid logon.

 

So I am a bit lost about what am I missing, and what could I do?

I thought the switch is plug and play until I want to manage it, it would get an IP from DHCP, which I have on my router, but nothing seems to be functioning right now.

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#1
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1 Accepted Solution
Re:SG3428X dead on arrival?-Solution
Thursday - last edited Thursday

Hi @ZoltanK 

Thanks for posting in our business forum.

You might wanna try what D-C recommends. Verify it if it is truly broken on the CLI access. USB console may be impacted by the cable. CLI access via Ethernet is a decent way and safe way to verify it.

If it is DOA, you may contact your vendor for RMA.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#3
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Re:SG3428X dead on arrival?
Thursday

Hi @ZoltanK,

 

For mine, I just set my computer's IP to 192.168.0.2 and directly wired it to the switch. By default the web UI is accessed via browser at 192.168.0.1.

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#2
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Re:SG3428X dead on arrival?-Solution
Thursday - last edited Thursday

Hi @ZoltanK 

Thanks for posting in our business forum.

You might wanna try what D-C recommends. Verify it if it is truly broken on the CLI access. USB console may be impacted by the cable. CLI access via Ethernet is a decent way and safe way to verify it.

If it is DOA, you may contact your vendor for RMA.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#3
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Re:SG3428X dead on arrival?
Thursday

  @D-C I already tried to simply connect my PC, set to 192.168.0.5 but after putting in multiple cables no LEDs blink, and the PC says interface cable not connected. Placing the same cable from the switch to my laptop connection, it suddenly starts working and I could ping. Tried multiple ports, cables too.

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#4
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