This Article Applies To:

All Tapo Cameras that connected to Google Home.

Phenomenon Description:

You are unable to view the live feed from your Tapo camera on the Google Home App (Preview feature). Instead, you may see an error message or image like below on the Google Home App.

Workaround:

The Preview feature in the Google Home App allows users to stream the Tapo camera's live feed on the Google Home App. Many Tapo cameras were previously accessible in the app after joining the Public Preview, however, they are currently not allowed to be accessed in the Google Home App. 

This is a known issue being followed up on the Google side to resolve, we appreciate your patience in waiting for Google to complete the fix.

More Articles:

What to do if the Tapo app does not show thumbnails of detected events on the SD card video page
How can I store the Tapo camera video recordings on a microSD card
What should I do if I can't view the Tapo camera?