Camera goes off line consistently C500
I have three cameras C500
one of my Cameras goes off line more or less same time everyday - 5am in morning and 10pm at night - this significantly compromises my family safety. I have reset, unplugged and changed WiFi frequency even changed WiFi. Nothing works. This is really bad!
C500
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Hi,
If the Tapo C500 goes offline every day at a specific time, it's more like a network settings problem rather than the camera has issue.
1. It's suggested to go to your router to check if there are special settings for the camera, such as parental control, access control, firewall rules, etc.
2. Please describe your network diagram in detail.
3. What's the LED status on the problematic camera? Is it connected to the same router's Wi-Fi as the other cameras?
4. You can try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if it will work fine for a day.
Best Regards
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I have this issue as well. My Tapos C310 and C220 are fault free but the C500 needs constant resets. They are all at my cabin about 1 hour 30 min drive away so Its nothing that Ill do just for fun but its really bad that this camera fails. Ive bought another C500 that I intend to install at a different corner. I hope it doesnt fail as often.
Model: C500
Hardware version: 1.0
Firmware Version: 1.3.4 Build 2500228B rel: 66111n
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Hi,
You can refer to the following instructions to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
On the camera's Device Settings > Device Info page, you can tap the Wi-Fi icon to see the RSSI value. If the camera keeps disconnecting from home Wi-Fi, please pay attention to its signal strength.
Best Regards
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