PAN and Tilt Not Working Properly

PAN and Tilt Not Working Properly

PAN and Tilt Not Working Properly
PAN and Tilt Not Working Properly
a week ago
Model: Tapo C520WS  
Hardware Version: V2
Firmware Version: 1.0.5 build 25011

I recently purchased a Tapo C520WS camera and completed the setup successfully. Everything was working fine until today, but now the pan and tilt function has stopped working properly.

  • When I try to tilt the camera up or down it will move.

  • Left and right, it does not work On the app, I get this message: “Camera pan-tilt has reached the maximum extent in this direction. Please drag to another direction.”

  • However, even dragging in the other direction does not fix the issue.

 

I’ve already tried:

  • Restarting the camera.

  • Power cycling the device.

  • Rechecking the mounting and physical obstruction.

Can someone from the community or support team advise what steps I can take next? Is this likely a firmware bug or hardware fault?

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#1
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1 Reply
Re:PAN and Tilt Not Working Properly
a week ago

  @prasadvakwady 

Hi,
 If you can't Pan the Tapo camera properly with the Tapo app, you may try the following tips:
    1) Go to the camera's Device Settings > Pan & Tilt page, tap the Pan & Tilt Correction button to reset your camera to the default position and check if the camera will Pan properly.
    2) Touch the camera with your hand and Pan the camera manually and check if the camera will Pan. If not, check if there is something on the camera that prevents the camera from Pan.
    3) If you can Pan the camera manually but have a problem when using the Tapo app, could you please send us a picture showing the reported issue for analysis?

 

You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
 

Best Regards

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#2
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