PAN and Tilt Not Working Properly
I recently purchased a Tapo C520WS camera and completed the setup successfully. Everything was working fine until today, but now the pan and tilt function has stopped working properly.
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When I try to tilt the camera up or down it will move.
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Left and right, it does not work On the app, I get this message: “Camera pan-tilt has reached the maximum extent in this direction. Please drag to another direction.”
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However, even dragging in the other direction does not fix the issue.
I’ve already tried:
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Restarting the camera.
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Power cycling the device.
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Rechecking the mounting and physical obstruction.
Can someone from the community or support team advise what steps I can take next? Is this likely a firmware bug or hardware fault?