Facing connectivity issue since 1 month
Both are not connecting with Internet please,please help
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Hi,
You can refer to the following instructions to troubleshoot if the camera keeps going offline on the Tapo app.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. What's the LED status on the camera when the issue occurs?
2. What's the model number of your router? Do you have a stable connection when connecting to the router's Wi-Fi?
3. Please describe your network diagram. Are the two cameras connected to the router's Wi-Fi directly?
4. How often does the issue happen?
5. You can list the troubleshooting you did and the results to avoid repeating the troubleshooting steps.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
You can refer to the following instructions to troubleshoot if the camera keeps going offline on the Tapo app.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. What's the LED status on the camera when the issue occurs?
2. What's the model number of your router? Do you have a stable connection when connecting to the router's Wi-Fi?
3. Please describe your network diagram. Are the two cameras connected to the router's Wi-Fi directly?
4. How often does the issue happen?
5. You can list the troubleshooting you did and the results to avoid repeating the troubleshooting steps.
Best Regards
- Copy Link
- Report Inappropriate Content
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