Connecting to the app

2 weeks ago

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Registered: 2025-04-02

Connecting to the app

2 weeks ago

I have just purchased and received my TapoRV30

not realising it only uses 2.4ghz internet.
My brand-new vacuum cleaner won't connect to the app. I'm assuming my Internet is not suitable.

Can I still get use out of my vacuum cleaner?

1 Reply

2 weeks ago - last edited a week ago

Posts: 5111

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Registered: 2020-06-23

Re:Connecting to the app

2 weeks ago - last edited a week ago

Every router supports 2.4GHz WiFi unless you turn it off, or the 2.4GHz wifi module is defective.

If you encounter problems when setting up the robot vacuum, refer to the troubleshooting suggestions here. What to Do If My Robot Vacuum Fails During Setup or Cannot Connect to Wi-Fi