No internet connection on one AP

No internet connection on one AP

No internet connection on one AP
No internet connection on one AP
Yesterday
Model: EAP610  
Hardware Version: V3
Firmware Version: 1.5.0

Hi!

 

I ran into another problem, and I suspect my settings miss still something.

 

I have the ER706W wifi router, set up with 2 VLANs (both with their own wifi/SSID, and ACL for both gateway and EAP which blocks access from one VLAN into the other in both directions. Now I am adding two EAP610 (v3), for the moment both meshed to the ER706W, in the longterm they'll be wired to it. For testing, I am using only one of the EAP610 for now.

 

The problem: Devices connected to the EAP don't get internet connection, while on the wifi-router on the same SSID they have no problems. The WLAN setting has both EAP and Gateway enabled, I can connect, get IPs, see the clients in the controller. But they don't connect to the internet.

Other settings: Mesh, Auto Failover, Fast Roaming, AI-Roaming all enabled. Band steering disabled. WPA-2, 802.11r enabled. No WLAN Optimization since it is disabled for Mesh.

 

Any idea what I might miss?

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#1
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3 Reply
Re:No internet connection on one AP
Yesterday

Hi  @antondd 

 

Can you see the connected clients on belowEAP's page?

 

On the wireless clients, please ping the following IP addresses in order and let us know from which IP did the ping failed:

1. the EAP's IP address;

2. the router's LAN IP address;

3. the router's WAN IP address;

4. the gateway IP adress;

5.  8.8.8.8;

6. google.com

 

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#2
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Re:No internet connection on one AP
7 hours ago

  @Vincent-TP Thanks for your answer!

 

First, probably unrelated: A bunch of wifi devices show up as wired, and I can't force them to the EAP610.

 

I moved my laptop to the EAP610 (tried both units with the same result, but of course I wasn't expecting a difference), and as soon as it connected to the AP instead of the wifi-router ER706W, it lost connection to the controller. I saw it in the Android app nevertheless in the topology map view and in the AP's client list that the laptop was connected to the AP now. Strangely, the Android app showed a totally empty client list, even though about 12 devices were connected, the list filled later again after I unplugged the AP. Might be just another hickup of the Android app, no idea.

 

I tried pings now from this laptop to the EAP610 to which it was connected to and to the router's LAN IP, both failed. From devices connected directly to the wifi-router, I can ping the router and have internet connection.

 

What does this mean?

 

Could this be related to my ACLs which might be incorrectly? As said, I have two VLANs (each has a LAN and SSID), #1 and #2, all devices are currently in VLAN #1. I set up deny ACLs in between both networks in both directions, in both the Gateway ACL and the EAP ACL tabs, so in total 4 rules. Is this correct, or should they be only in one of the tabs? Or anything else?

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#3
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Re:No internet connection on one AP
6 hours ago

Hi  @antondd 

 

I believe this is partly related to the ACL settings. 

No need to configure this for both Gateway ACL and EAP ACL, you may delete one.

 

Are the EAP showing connected on the controller?

 

Please use an Ethernet cable connect the EAP into the router to see if the Internet works.

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#4
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