Business Community > WiFi > Devices not Connecting to an AP that is behind a non managed by OMADA switch
< WiFi

Devices not Connecting to an AP that is behind a non managed by OMADA switch

Devices not Connecting to an AP that is behind a non managed by OMADA switch

Devices not Connecting to an AP that is behind a non managed by OMADA switch
Devices not Connecting to an AP that is behind a non managed by OMADA switch
3 weeks ago - last edited 2 weeks ago
Tags: #Installation #AI WLAN Optimization
Model: EAP245  
Hardware Version: V3
Firmware Version: 5.2.0

I have multiple EAP245 v3 with the same firmware.

I have one that is behind a T2600G-18TS 2.0 that is not managed by Omada. It's a managed switch but via web interface. These two devices (switch and AP) are in a room several brick walls from other similar APs. I don't know why, but wireless devices on that room doesn't connect to the AP in that room. I tried to lock to that specific AP, but then the devices doesn't connect at all.

 

Is there a problem if the switch is not managed by Omada ? I forgot and readded the AP without problems several times.

 

The AI WLAN Optimization also fails on this AP

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Devices not Connecting to an AP that is behind a non managed by OMADA switch-Solution
3 weeks ago - last edited 2 weeks ago

@AndreMartins,

 

Try a factory reset and re-adopt if you haven't already and if you're able, swap the AP in that room with another location that works.  If that one AP continues to misbehaive, then it might be time to contact support; hopfully that AP is still under warranty.

Recommended Solution
  0  
  0  
#4
Options
4 Reply
Re:Devices not Connecting to an AP that is behind a non managed by OMADA switch
3 weeks ago

Hi @AndreMartins,

 

The switch does not need to be managed by an Omada controller and doesn't even need to be a TP-Link switch.

  0  
  0  
#2
Options
Re:Devices not Connecting to an AP that is behind a non managed by OMADA switch
3 weeks ago

  @D-C 

 

I imagined that much. What is strange is the behavior that only happens with this AP.

Everything else, seems equal.

 

 

  0  
  0  
#3
Options
Re:Devices not Connecting to an AP that is behind a non managed by OMADA switch-Solution
3 weeks ago - last edited 2 weeks ago

@AndreMartins,

 

Try a factory reset and re-adopt if you haven't already and if you're able, swap the AP in that room with another location that works.  If that one AP continues to misbehaive, then it might be time to contact support; hopfully that AP is still under warranty.

Recommended Solution
  0  
  0  
#4
Options
Re:Devices not Connecting to an AP that is behind a non managed by OMADA switch
Thursday - last edited Thursday

I found this topic after a google search.
After updating 3x EAP245 (v3.0) to 5.2.0 there are several clients (various sorts, mostly at 2.4ghz) not connecting anymore or losing connection all the time.
I downgraded them to 5.1.0 and all is fine again.
 

I also have 2x EAP225 running at 5.1.6 and they seem to be fine as well.
So I think there is something going on with the 5.2.0 firmware version.

  0  
  0  
#5
Options

Information

Helpful: 0

Views: 133

Replies: 4

Tags

Installation AI WLAN Optimization
Related Articles
Incomplete AP Details
534 0
IoT devices not connecting to certain AP models
106 0
 Connecting EAP225 to EAP245 Root AP
801 0
 Why the most devices connecting to 2.4GHz instead of 5GHz
2132 0
Prevent AP from connecting to other AP (mesh)
508 0
 Client devices are connecting to farther AP instead of nearby AP
4077 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.