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RTSP Camera Not Showing in VIGI VMS Cloud, Works in VIGI Security Manager

RTSP Camera Not Showing in VIGI VMS Cloud, Works in VIGI Security Manager

RTSP Camera Not Showing in VIGI VMS Cloud, Works in VIGI Security Manager
RTSP Camera Not Showing in VIGI VMS Cloud, Works in VIGI Security Manager
2 weeks ago - last edited 2 weeks ago
Tags: #OVNIF/RTSP
Model: VIGI NVR1008H  
Hardware Version: V2
Firmware Version: 1.1.1

@Clive_A 

Hello TP-Link Team,

 

I am currently using a NVR1008H with 5 cameras connected. Out of these:

  • 4 cameras are ONVIF-compatible, and
  • 1 camera operates in RTSP mode.

When I connect my NVR to VIGI VMS Cloud, it only shows the 4 ONVIF cameras. The RTSP camera does not appear on the list. However, when I use the VIGI Security Manager software, all 5 cameras, including the RTSP one, are displayed and work fine.

Details:

  • The RTSP camera is correctly configured and streams properly when accessed directly via RTSP or through the NVR interface.
  • The NVR is updated to the latest firmware.
  • The VIGI VMS Cloud account is active and syncs properly with the NVR, except for the RTSP camera.

Questions:

  1. Does VIGI VMS Cloud fully support RTSP cameras?
  2. Is there any specific configuration required for RTSP cameras to appear in the VIGI VMS Cloud interface?
  3. Could this be a limitation or compatibility issue between RTSP protocol and VIGI VMS Cloud?

I would appreciate any insights or suggestions to resolve this issue.

Thanks in advance for your help! 😊

 

 

Controller Version: v5.15.20.10 (Linux) Router: ER7206 V2.0 Switches: SG2428P v5.30 and SG2210P v5.20 Access Points: 2 × EAP610 Network Setup: Dual WAN (Jio/Airtel) Camera Setup: NVR2016H & 6 Cam
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#1
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3 Reply
Re:RTSP Camera Not Showing in VIGI VMS Cloud, Works in VIGI Security Manager
a week ago

  @Babun-Sikder My first thought about your problem is that perhaps your firewall is blocking RTSP.  If I understand your problem correctly, you are saying that when viewing live camera streams locally you see all 5 cameras.  That is, when you are viewing the NVR from your local LAN all works fine.  Only when you are away from your LAN and try to view remotely via the VIGI VMS Cloud that you cannot see the RTSP camera feed.  Depending on you LAN / Router configuration, you may need to enable port forwarding for RTSP or you may need to check if your router has upnp enabled so the port forwarding is configured automatically.  BTW many people are not in favour of upnp due to security concerns so I leave that to you to evaluate in your circumstance.

 

I hope these comments are of some use and may lead you to another line of thought to fault resolution.

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#2
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Re:RTSP Camera Not Showing in VIGI VMS Cloud, Works in VIGI Security Manager
a week ago

  @LagLord  

Thank you for your suggestion! The issue I’m facing is that VIGI VMS Cloud is unable to detect only the RTSP cameras. Locally, everything works fine via the NVR and VIGI Security Manager (both locally and via the cloud). However, in VIGI VMS Cloud, the RTSP cameras are not being detected, while the rest of the setup works as expected.

I have five cameras connected, and only the RTSP cameras are not showing up in VIGI VMS Cloud. Do you have any suggestions on how to resolve this issue?

Thanks again for your help!

Controller Version: v5.15.20.10 (Linux) Router: ER7206 V2.0 Switches: SG2428P v5.30 and SG2210P v5.20 Access Points: 2 × EAP610 Network Setup: Dual WAN (Jio/Airtel) Camera Setup: NVR2016H & 6 Cam
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#3
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Re:RTSP Camera Not Showing in VIGI VMS Cloud, Works in VIGI Security Manager
Saturday

  @Babun-Sikder 

I am also facing the same issue.

Can the technical support team please help?

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#4
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Information

Helpful: 0

Views: 142

Replies: 3

Tags

OVNIF/RTSP
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