Hi @ksksks 

Thanks for posting in our business forum.

Local storage is not affected by the Internet.

Is the camera connected well while without Internet connectivity?

Hi @ksksks 

Thanks for posting in our business forum.

ksksks wrote

  @Clive_A  Yes. everything work fine except recording when the internet down.

Live stream did not stop while the Internet was down? Strange.

The entire playback from the NVR if you review it is missing?

Do you have a screenshot of the GUI of the NVR to show that?

Hi @ksksks 

Thanks for posting in our business forum.

Requesting several details:

1. Diagram of your network.

2. What stream do you use while the Internet is down but still shows Live View?

When the Internet is down, what stream can you use to view live?

3. Does this behavior apply to all cameras mentioned?

Affected camera models and firmware.

NVR hardware version. Firmware is 1.1.4 Build 241024 Rel.75379n as stated. Correct?

Hi @ksksks 

Thanks for posting in our business forum.

ksksks wrote

 Hi @Clive_A 

 

This is my setting:

1. Diagram:    C440 & C340 (CAT6 POE) -> NVR1004H -> TL-SG108E Switch -> Archer AX73 -> Unifi Modem

 

2. When the Internet down, i use local LAN to view via Browser through IP directly.

 

3. Yes. It affected all the cameras.

 

My camera are:-
VIGI C440 1.0 - 2.0.1 Build 220629 Rel.69340n
VIGI C440 1.0 - 2.0.3 Build 230215 Rel.77631n
VIGI C340 2.0 - 1.0.0 Build 221114 Rel.62898n
VIGI C340 2.0 - 1.0.0 Build 221114 Rel.62898n

But I still require to know what stream, main or sub stream do you view it live?

If this is not answered, I am afraid there is no progress on this case.

Hi @ksksks 

Thanks for posting in our business forum.

ksksks wrote

Hi  @Clive_A 

 

I am using main stream to view

And local LAN means the local LAN IP of the NVR?

Can you record a video of the issue? We still find it hard to believe. Dev and test team require a video of the illustration. You can upload it to the public video platform and paste the link here.

Hi @ksksks 

Thanks for posting in our business forum.

ksksks wrote

My NVR1004H-4P is connected to two C440 cameras and two C340 cameras with POE, along with a hard drive, and everything was functioning and recording properly.

 

However, one day my internet service (Unifi) went down, and I received a notification regarding the CCTV offline. I was still able to access the CCTV and view it normally while connected to the same LAN/Wi-Fi.

 

However, I noticed that there was no recording on the hard drive of the NVR, and the recording stopped exactly when the internet went down. I couldn't determine the cause of the issue, but once the technician restored the internet connection, the NVR resumed recording. The internet service technician did not touch or fix anything in my home; they only repaired the issue on their end.

 

Is this a settings issue, and how can I resolve it?

We didn't reproduce the issue in our lab based on your given information.

We still expect a video to illustrate the issue.

If you are okay, you can let me know if it is possible to know your MAC address and device ID. We need to review the log on the cloud server. If you can add our account to your NVR and review the config, that would be better.