EAP225 Sudden Disconnections

EAP225 Sudden Disconnections

EAP225 Sudden Disconnections
EAP225 Sudden Disconnections
Monday
Model: EAP225  
Hardware Version: V4
Firmware Version: 5.1.6 Build 20240313 Rel. 43415

Hi!
We are always encountering sudden disconnection from time to time its just 1 or 2 or 3 out of 8 but there are times that all 8 APs are disconnected at the same time.
We have 8 EAP225 for the office, with average clients of 100. The Omada software is installed in a PC connected to a TP-Link TL-SG2428P (Network switch) which all APs are connected as well with POE. Our main router/gateway to the internet is a Peplink balance 380 router.

Already enabled internally the Omada ports listed here: https://www.tp-link.com/us/support/faq/3281/

What causes these disconnections and how can I resolve it?

EAP225SuddenDisconnectsLogs
Thanks,

 

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Re:EAP225 Sudden Disconnections
Yesterday

Hi  @LIVEPH-IT 

We need more details to understand the issue:

1. Is the controller PC running 24/7?

2. When the EAP disconnected, is the Internet affected?

3. You said that there was sometime all 8 EAP units are disconnected at the same time, at that moment, is the main router still working? Can you still see the SSID?

4. Will the wired network affected?

5. What's the firmware version of the controller and the EAPs?

 

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