This Article Applies to:

 

Omada SDN Software Controller v5.15.6.x (Windows_x64bit)

 

Background:

 

This article introduces the solution to the scenario that Windows Controller v5.15.6 reports an exit code –1073741515 while starting. See below:

 

There are 3 factors that can lead to this kind of error:

• System files are missing, resulting in the missing of msvcp140.dll, vcruntime140.dll, and vcruntime140_1.dll files Configuration
• Customer’s OS doesn’t have the Microsoft Visual C++ 2015-2022 Redistributable runtime library installed
• The version of Customer’s OS is too old

 

Troubleshooting Steps:

1. Go to the installation path of Windows Software Controller.

2. Go to folder /bin, double click the mongod.exe.

3. Confirm whether you got the following error message in the popped-up window:

 

• Window name: System Error
• Error Message: The program can't start because MSVCP140.dll/ VCRUNTIME140.dll/ VCRUNTIME140_1.dll is missing from your computer. Try reinstalling the program to fix this problem.

It's something like below (it was translated from another language):

 

4. Download the Latest Microsoft Visual C++ Redistributable:

Go to Microsoft Visual C++ Redistributable Page: Latest supported Visual C++ Redistributable downloads | Microsoft Learn

 

Here we take version 14 as an example:

 

After installation, you should be able to restart your software controller.

 

 

Recommended Threads:

 

Omada SDN Controller_V5.15.6.7 Pre-Release Firmware(Released on Nov 29th, 2024)

 

Omada SDN Controller_V5.15.6.4 Pre-Release Firmware(Released on Oct 18th, 2024)

 

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Thank you in advance for your valuable feedback!

 

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