Cannot access switch after firmware upgrade

Cannot access switch after firmware upgrade

Cannot access switch after firmware upgrade
Cannot access switch after firmware upgrade
2 weeks ago
Model: TL-SG3210  
Hardware Version: V1
Firmware Version: TL-SG3210_V1_130527

Hey! 

I've just upgraded my switch to the firmware that's indicated in the form. After the upgrade was successful, the switch restarted, and since then, I am not able to connect it. It doesn't get an IP so I cannot connect it. Is there any way to save it?

The hardware version is V1.1 but I couldn't select this in the form.

Thanks in advance!

Peter

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#1
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5 Reply
Re:Cannot access switch after firmware upgrade
2 weeks ago

Hi @peternagyxx 

Thanks for posting in our business forum.

So much information is left blank.

What is the firmware you upgraded?

Full model and hardware version? 

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Cannot access switch after firmware upgrade
a week ago

  @Clive_A 

Hi!

All the information is here as you can see.
 

Model: TL-SG3210  

Hardware Version: V1

Firmware Version: TL-SG3210_V1_130527



 

Thank you for your help!

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#3
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Re:Cannot access switch after firmware upgrade
a week ago

@peternagyxx 

peternagyxx wrote

  @Clive_A 

Hi!

All the information is here as you can see.
 

Model: TL-SG3210  

Hardware Version: V1

Firmware Version: TL-SG3210_V1_130527



 

Thank you for your help!

The firmware you upgraded from.

What form are you referring to all the time?

What is your network like, I mean diagram? With IP specified.

Tried the console and checked if it gets an IP address from the server?

How did you conclude it did not get an IP address?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:Cannot access switch after firmware upgrade
a week ago

  @Clive_A 

 

The firmware you upgraded from.
Sorry, I don't know what the firmware was before. It was: TL-SG3210_V1_11xxxx. I don't know what the xxxx was.

What form are you referring to all the time?
You know, when you try to post here a question by starting a new thread, you need to fill a form where you guys ask us details about the hardware we're posting questions about.




This is the reason why I didn't put all the hardware and firmware information into the question itself.

 

What is your network like, I mean diagram? With IP specified.
I'm trying to put together a whole new network, so it's quite simple:
 

 +--------------+                        
 |  Router      |                        
 |  192.168.0.1 |                        
 +--------------+                        
         |                               
         |                               
         |                               
 +--------------+                        
 |    Switch    |                        
 +--------------+                        
         |                               
         |                               
         |                               
 +--------------+                        
 | Computer     |                        
 | 192.168.0.100|                        
 +--------------+  

Tried the console and checked if it gets an IP address from the server?
I haven't tried the console yet. 

 

How did you conclude it did not get an IP address?

 1. I checked the client list on the router and there was only one client the computer I connected.
 2. I tried with the "TP-Link easy smart configuration utility" and it said, there's no switch on the network.

 

 

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#5
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Re:Cannot access switch after firmware upgrade
a week ago

Hi @peternagyxx

Thanks for posting in our business forum.

peternagyxx wrote

  @Clive_A 

 

The firmware you upgraded from.
Sorry, I don't know what the firmware was before. It was: TL-SG3210_V1_11xxxx. I don't know what the xxxx was.

What form are you referring to all the time?
You know, when you try to post here a question by starting a new thread, you need to fill a form where you guys ask us details about the hardware we're posting questions about.




This is the reason why I didn't put all the hardware and firmware information into the question itself.

 

What is your network like, I mean diagram? With IP specified.
I'm trying to put together a whole new network, so it's quite simple:
 

 +--------------+                        
 |  Router      |                        
 |  192.168.0.1 |                        
 +--------------+                        
         |                               
         |                               
         |                               
 +--------------+                        
 |    Switch    |                        
 +--------------+                        
         |                               
         |                               
         |                               
 +--------------+                        
 | Computer     |                        
 | 192.168.0.100|                        
 +--------------+  

Tried the console and checked if it gets an IP address from the server?
I haven't tried the console yet. 

 

How did you conclude it did not get an IP address?

 1. I checked the client list on the router and there was only one client the computer I connected.
 2. I tried with the "TP-Link easy smart configuration utility" and it said, there's no switch on the network.

 

 

Easy Smart Utility is not made for this model.

 

Try the console which is the easiest way for now. Or consider resetting it.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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