I am from Bengaluru and recently purchased a TP-Link VIGI C540V camera, which I installed two days ago. Initially, everything worked perfectly. However, the camera suddenly went offline in both the app and web interface. Despite this, the camera still tracked motion when I walked in front of it, and the light alarm triggered, but I did not receive any notifications.

When I tried to re-add the device by scanning the QR code, it did not appear in the app. I checked the Jio router admin page and noticed that no IP address was assigned to the camera's MAC address.

Here are the specifics of my setup and what I’ve tried so far:

1. The recorder is a VIGI NVR1004H(UN) 1.0, running the latest firmware version 1.1.4 Build 241024 Rel.75379n.
2. The camera was updated to the latest firmware version 2.0.5 Build 240914 Rel.61620n.
3. I am using a Netgear POE Switch.
4. I use the latest VIGI app on an iPhone.
5. The camera is placed on the balcony.

Troubleshooting Steps Taken:

1. Restarted the Jio router (provided by Jio), the POE switch, and the NVR.
2. Switched POE ports.
3. Manually added the MAC address to the router and assigned a static IP, but the camera still didn’t connect to the assigned IP.
4. Checked the system log, which showed the camera going offline but no specific exceptions.
5. Reset the camera to factory settings and tried reconfiguring it, but the issue persists.

I contacted technical support, but I have not received a call back yet. I’m concerned about the reliability of this product, as it stopped working after just two days.

If anyone has experienced a similar issue or knows a solution, I’d greatly appreciate your help. I’m worried that my significant investment in VIGI cameras might go to waste.