Error 1, Battery error

Error 1, Battery error

Error 1, Battery error
Error 1, Battery error
2 weeks ago - last edited 2 weeks ago
Tags: #Mopping #Battery
Model: Tapo RV20 Mop Plus  
Hardware Version: V1
Firmware Version: 1.1.1

Error 1, battery error.

 

When I opened the product box, the power button was already turned ON on the cleaner. I am unable to turn it on if it is not connected to the dock. If I connect it to the dock, it boots up, then the middle play button flashes ones, then immediately the dock button flashes red, and the cleaner says Error 1, battery error.

I tried to leave it on the dock for 8 hours, nothing changed. I was able to connect it to the app while it was docked.

I tried to update the firmware, but the app says it is not connected to the dock.

Patrik
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#1
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9 Reply
Re:Error 1, Battery error
2 weeks ago

  @Neumann_Patrik 

 

Did you buy a brand-new device or a refurbished version? When you received the robot vacuum, were there dust protection plastic stickers around the body of the product?

 

Please send the Mac address of your robot vacuum to me via private message. We'll let our support team check it. 

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#2
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Re:Error 1, Battery error
2 weeks ago

  @Wayne-TP Hello!

I bought a brand new product, every sticker was on the product. Okay I am sending it to you.  Thanks for your help!

Patrik
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#3
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Re:Error 1, Battery error
a week ago
I have the same problem
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#4
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Re:Error 1, Battery error
a week ago
I have the same problem
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#5
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Re:Error 1, Battery error
a week ago

  @Pulc I asked for a replacement product, it could not be solved unfortunately

Patrik
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#6
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Re:Error 1, Battery error
a week ago
I bought it two days ago on Amazon, but due to the discounts, the stock is now sold out, and they can’t replace it. Did you purchase it in a physical store? Was the replacement handled directly by TP-Link or by the store? Thanks!
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#7
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Re:Error 1, Battery error
a week ago

  @Pulc Hi! I bought it at a local online store (I am from Hungary) and I wrote down the issue and they refunded the money, and I ordered the same product. Try to ask for a refund at least, they should do it under warranty.

Patrik
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#8
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Re:Error 1, Battery error
a week ago
Altought you can try what I did. I sent the MAC address of the device to Wayne-TP, they sent me a firmware update. I was unable to install it, it said the same error, but you can try, maybe it works.
Patrik
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#9
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Re:Error 1, Battery error
a week ago
Thank you for your help; I’ve now sent a message. Thanks again!
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#10
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