Remote viewing no longer working..?

Remote viewing no longer working..?

Remote viewing no longer working..?
Remote viewing no longer working..?
Thursday
Model: Tapo C211  
Hardware Version: V2
Firmware Version: 1.3.11

Hi All,

I was using 2x C210's and added another one but the C211. Remote viewing via mobile network was working fine on an Android S23+, but after setting up/installing the C211 it stopped on all 3 cameras. Live stream or viewing no longer available via the App. When back on wifi it works fine.

I have uninstalled and reinstalled app and rebooted/set up camera again but the issue persists.

 

On an Iphone 14 everything works fine, on wifi and mobile network.

I simply installed the C211 and now lost remote viewing on the Android device. All firmware/software across devices are up to date.

 

How do i get back remote viewing on the Android device?

 

Thanks in advance.

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#1
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3 Reply
Re:Remote viewing no longer working..?
Yesterday

  @Nan-Au 

Hi, 
Please double-check if the Tapo app installed on your Android phone is up to date. If not, update the Tapo app and check if it helps.

 

If the problem remains, please check:
1. The Tapo app version is installed on your Android phone.
2. Try to clean the caches of the Tapo app on your Android phone. 
3. The model number and OS version of your Android phone.

 

Best Regards

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#2
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Re:Remote viewing no longer working..?
Yesterday

  @Solla-topee 

 

Tapo is up to date.

 

1. The Tapo app version is installed on your Android phone - V3.7.522
2. Try to clean the caches of the Tapo app on your Android phone - Done and no change.
3. The model number and OS version of your Android phone - S23+ SM-S916B and Android version 14 One UI 6.1

 

Hope that is the right OS version, so many options. Thanks

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#3
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Re:Remote viewing no longer working..?
23 hours ago
Have also tried older version of the app 3.7.113 and same issue...
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#4
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