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Ordered 2 C500 cameras, different hardware version

Ordered 2 C500 cameras, different hardware version

Ordered 2 C500 cameras, different hardware version
Ordered 2 C500 cameras, different hardware version
a week ago
Model: Tapo C500  
Hardware Version:
Firmware Version:

So I ordered and installed 2 Tapo C500 cameras and now after installing I notice that one camera has more options than the other one. 

 

Ordered in the same shop at the same time.. 

 

Is there any way to upgrade the hardware version? 

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#1
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2 Reply
Re:Ordered 2 C500 cameras, different hardware version
a week ago
I dont think theres a way to change the hardware version, you will need the change the physical device.
ast
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#2
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Re:Ordered 2 C500 cameras, different hardware version
a week ago

  @Wvansl 

Hi,
It's unable to change the hardware version of a TP-Link device. If you just bought the camera, you can contact your retailer to check if it's possible to change the camera to the one with the version you want.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#3
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