Home

Forums

Stories

Knowledge Base

TP-Link Community > Tapo Smart Camera > Rich Notifications Video Snapshot Freeze Issue

< Tapo Smart Camera

Rich Notifications Video Snapshot Freeze Issue

Aamir_Zaidi

2 weeks ago - last edited a week ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-11-04

Rich Notifications Video Snapshot Freeze Issue

2 weeks ago - last edited a week ago

Tags: #Motion Detection #AI Detection

Model: Tapo C510W

Hardware Version:

Firmware Version: 1.2.2

Whenever the camera records an action during motion detection the video that it records freezes and skips frames randomly it happens a lot almost regularly it's very annoying I don't have a SD card installed I'm using the cloud storage.

Please help resolve this issue it's very annoying it get's stuck and skips frames randomly very bad annoying experience with the first camera itself.

1 Accepted Solution

Wayne-TP

2 weeks ago - last edited a week ago

Posts: 3574

Helpful: 663

Solutions: 988

Stories: 12

Registered: 2020-06-23

Re:Rich Notifications Video Snapshot Freeze Issue-Solution

2 weeks ago - last edited a week ago

@Aamir_Zaidi

Download the cloud video and play it locally, e.g. within the Tapo app, through your phone's photo album player, video player software, and compare whether the same problem exists with local viewing.

Check the camera's signal strength. If the signal is weak, please improve the Wi-Fi coverage in the camera's location. A weak network signal can affect the recording and uploading of cloud videos.
How to check and improve the network connection stability of Tapo smart devices

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

1 Reply

Wayne-TP

2 weeks ago - last edited a week ago

Posts: 3574

Helpful: 663

Solutions: 988

Stories: 12

Registered: 2020-06-23

Re:Rich Notifications Video Snapshot Freeze Issue-Solution

2 weeks ago - last edited a week ago

@Aamir_Zaidi

Download the cloud video and play it locally, e.g. within the Tapo app, through your phone's photo album player, video player software, and compare whether the same problem exists with local viewing.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Rich Notifications Video Snapshot Freeze Issue

Rich Notifications Video Snapshot Freeze Issue

Information

Voters 0

Tags