Can not connect Tapo c200

Can not connect Tapo c200

Can not connect Tapo c200
Can not connect Tapo c200
2 weeks ago - last edited Thursday

The camera cannot find and connect the WiFi during the pairing stage. I am using the speedport plus 2

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#1
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1 Accepted Solution
Re:Can not connect Tapo c200-Solution
a week ago - last edited Thursday

  @Teostam 

Hi,
You can refer to the instructions below to troubleshoot when failing to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please confirm:
  1. What error message appears on the Tapo app when failing to configure the camera? What LED status on the camera?
  2. Remove the SD card on the camera for a try if there is one.
  3. Try to enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it on another phone, connect it to the hotspot Wi-Fi, and then check if it will work.

 

Best Regards

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#2
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Re:Can not connect Tapo c200-Solution
a week ago - last edited Thursday

  @Teostam 

Hi,
You can refer to the instructions below to troubleshoot when failing to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please confirm:
  1. What error message appears on the Tapo app when failing to configure the camera? What LED status on the camera?
  2. Remove the SD card on the camera for a try if there is one.
  3. Try to enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it on another phone, connect it to the hotspot Wi-Fi, and then check if it will work.

 

Best Regards

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#2
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