@Davepl86 

Hi,

Sorry, I had not noticed your post. I have also highlighlted the same issue.

Hopefully it can be fixed in the next update.

  @Solla-topee 

Hi,

On my side, I am currently using XMeye CMS for Windows to control the NVR.

The image is streaming okay, just the pan/tilt that is not working.

It would be good to have the issue resolved for CMS, so that I don't need to switch to different control software.

Hello there  @Solla-topee and @Mrs_S 

I'm using Frigate as my NVR, it's been working fine with the cameras in previous firmware versions latest one working fine was 1.1.4,

The only other way I was able to check for PTZ capabilites not working with firmware 1.3.1 was with Python library ONVIFCamera please see below for details,

Could you let us know if a fix is coming to restore the functionality?

Thanks for the support, Looking forward for your response!

INFO:root:Attempting to connect to camera at 192.168.1.17:2020
INFO:root:
Camera Connection Successful!
INFO:root:--------------------------------------------------
INFO:root:Manufacturer: tp-link
INFO:root:Model: Tapo C500
INFO:root:Firmware Version: 1.1.4 Build 240506 Rel.39487n
INFO:root:Serial Number: ...
INFO:root:Hardware ID: 1.0
INFO:root:
Available Profiles:
INFO:root:Profile Name: mainStream
INFO:root:Profile Token: profile_1
INFO:root:Profile Name: minorStream
INFO:root:Profile Token: profile_2
INFO:root:
Checking PTZ Capabilities:
INFO:root:--------------------------------------------------
INFO:root:
PTZ Configuration for Profile: mainStream
INFO:root:Node Token: PTZNODETOKEN
INFO:root:
Supported PTZ Operations:
INFO:root:  Pan/Tilt Supported: Yes
INFO:root:  Zoom Supported: Yes
INFO:root:  Continuous Move Supported: Yes
INFO:root:  Absolute Move Supported: Yes
INFO:root:
PTZ Configuration for Profile: minorStream
INFO:root:Node Token: PTZNODETOKEN
INFO:root:
Supported PTZ Operations:
INFO:root:  Pan/Tilt Supported: Yes
INFO:root:  Zoom Supported: Yes
INFO:root:  Continuous Move Supported: Yes
INFO:root:  Absolute Move Supported: Yes

INFO:root:Attempting to connect to camera at 192.168.1.18:2020
INFO:root:
Camera Connection Successful!
INFO:root:--------------------------------------------------
INFO:root:Manufacturer: tp-link
INFO:root:Model: Tapo C500
INFO:root:Firmware Version: 1.3.1 Build 240820 Rel.71705n
INFO:root:Serial Number: ...
INFO:root:Hardware ID: 1.0
INFO:root:
Available Profiles:
INFO:root:Profile Name: mainStream
INFO:root:Profile Token: profile_1
INFO:root:Profile Name: minorStream
INFO:root:Profile Token: profile_2
INFO:root:Profile Name: jpegStream
INFO:root:Profile Token: profile_3
INFO:root:
Checking PTZ Capabilities:
INFO:root:--------------------------------------------------
INFO:root:
Profile mainStream does not support PTZ operations
INFO:root:
Profile minorStream does not support PTZ operations
INFO:root:
Profile jpegStream does not support PTZ operations

Regards!

  @Davepl86 

Sir I have same issue that PTZ does not work after the 1.3.1 firmware upgrade of C500 on my hikvision i4200 nvr.

  @Solla-topee 

Yes in iSpy the PTZ is working.

How to make it work in Hikvision iVMS-4200?

  @Davepl86 I have a c500 and I see the version is 1.3.1 . Also using c225 doesnt show a version and ptz works fine with onvif c500 it has disappeared

You cant load ispy anymore gives you another app and I cant get it to work