No reports in the Kasa app

No reports in the Kasa app

No reports in the Kasa app
No reports in the Kasa app
3 weeks ago - last edited 2 hours ago
Model: KE100 KIT  
Hardware Version: V1
Firmware Version: 2.8.0

I installed 3 thermostats in my apartment 4 days ago. Everything seems to be working properly except for the reports.
No data is displayed.
Are there any settings or tricks to make this possible?
I use an iPhone

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#1
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1 Accepted Solution
Re:No reports in the Kasa app-Solution
3 weeks ago - last edited 2 hours ago

  @Alexander__W 

 

Connect the phone to the same WiFi as the KE100, check whether the data is available in the local network. If the remote management of KE100 or the smart hub fails, KE100 history data won't be uploaded to the cloud, so there aren't reports in the app when the phone connects to a remote network. 

 

For remote control failure issues, check the troubleshooting suggestions here, Case 2. Cannot use the Kasa app to control my smart devices

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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1 Reply
Re:No reports in the Kasa app-Solution
3 weeks ago - last edited 2 hours ago

  @Alexander__W 

 

Connect the phone to the same WiFi as the KE100, check whether the data is available in the local network. If the remote management of KE100 or the smart hub fails, KE100 history data won't be uploaded to the cloud, so there aren't reports in the app when the phone connects to a remote network. 

 

For remote control failure issues, check the troubleshooting suggestions here, Case 2. Cannot use the Kasa app to control my smart devices

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#2
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