playback record for share device

mafan_admin

2024-10-02 01:05:24 - last edited Thursday

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playback record for share device

2024-10-02 01:05:24 - last edited Thursday

Model: Tapo C202

Hardware Version:

Firmware Version:

Brought 2 Tapo 202 for office and had share the device with the office safey officer as well as MD. but found out that both of they has no permission on the setting and cant access to the cloud video recordings.

Understanding that an alternative is to log in to the Tapo app with the main account. But however my MD has a accounts for his own personal home too and he cant have 2 accounts to be log in for one app in his phone. any other solution to solve this?

1 Accepted Solution

Solla-topee

2024-10-02 12:18:40 - last edited Thursday

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Re:playback record for share device-Solution

2024-10-02 12:18:40 - last edited Thursday

@mafan_admin

Hi,
Currently, the shared account does not have permission to access the cloud video clips. In this situation, an alternative solution for your MD is to switch the account on the Tapo app when needed.
(On the Tapo app > Me > View Account page, tap Log out to log out of the current account, then login with a different account.)
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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