Unable to share T110 door sensor

Unable to share T110 door sensor

Unable to share T110 door sensor
Unable to share T110 door sensor
2 weeks ago
Model: Tapo T110  
Hardware Version: V1
Firmware Version: 1.9.0

I got 2 Tapo T110 door sensors, got them set up easily, and shared them with my wife so she can also see the event log on her phone. Great!

 

They worked so well that we bought another T110 door sensor. Set up with ease again, but this time I'm unable to share it! I hit share as before, and my wife gets an invitation via phone notification - but when she taps it, it opens the Tapo app, but nothing happens; the device is not added.

 

There's no error message or anything like that, and we've tried the same process several times, have rebooted the Tapo hub, updated our Tapo mobile apps to the latest version, but still the same result.

 

Any ideas? 🙏

 

 

 

 

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#1
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6 Reply
Re:Unable to share T110 door sensor
2 weeks ago

  @cocowalla 

 

Check if there is anything in the message center: App homepage > Upper right corner, message center. 

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#2
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Re:Unable to share T110 door sensor
2 weeks ago

  @Wayne-TP 

 

I've checked on both my phone and the sharee's phone, and it's empty on both - no notifications.

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#3
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Re:Unable to share T110 door sensor
2 weeks ago

  @cocowalla 

 

Can you send me the TP-Link ID of the guest account? Please also re-send the invitation and tell me what exact time point when the guest account receives the notification, and your time zone as well.

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#4
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Re:Unable to share T110 door sensor
a week ago

  @Wayne-TP 

Thanks, I've sent a DM! yes

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#5
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Re:Unable to share T110 door sensor
Friday

  @Wayne-TP hi, is there any news on this please? I'm still unable to share this device.

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#6
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Re:Unable to share T110 door sensor
13 hours ago

  @cocowalla 

 

I have sent your account information to the engineer for inquiry on the same day, but unfortunately I have not received any response so far. If the problem still exists, please let me know. We'll arrange a specialist to follow up on your case via email.

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#7
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