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Getting "This device is no longer associated with its previous account" with my Tapo camera

sazorg

2 weeks ago

Posts: 1

Helpful: 1

Solutions: 0

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Registered: 2024-09-18

Getting "This device is no longer associated with its previous account" with my Tapo camera

2 weeks ago

Tags: #Live View #Device Sharing

Model: Tapo C420S1

Hardware Version: V1

Firmware Version: 1.2.17

I have shared a camera from my account to a family account. I am getting 9/10 times a "This device is no longer associated with its previous account" error when trying to access the camera feed from the family account.

1 Reply

Wayne-TP

2 weeks ago

Posts: 3151

Helpful: 615

Solutions: 800

Stories: 12

Registered: 2020-06-23

Re:Getting "This device is no longer associated with its previous account" with my Tapo camera

2 weeks ago

@sazorg

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later and confirm.

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sazorg

2 weeks ago

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-09-18

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Helpful: 1

Replies: 1

Getting "This device is no longer associated with its previous account" with my Tapo camera

Getting "This device is no longer associated with its previous account" with my Tapo camera

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