Hi @adyopo_76 

Thanks for posting in our business forum.

A traceroute works for a few hops which means the router is not to blame. If the hops get a timeout after the first few hops, it is your ISP or the DNS.

Don't have any other recommendations for you now.

Will you be able to ping IP addresses when the connection is not working?

Would love to see some screenshots and the online detection results. The online detection log is now recorded in the log system. I also wonder if you have any detection of offline.

Hi @adyopo_76 

Thanks for posting in our business forum.

adyopo_76 wrote

  @Clive_A Thank you very much for the sanity check. I suspected all is fine on my side, but I just needed somekind of confirmation from someone with a bit more networking knowledge than myself.

It seems that both of my public IP's were blocked by their firewall, I just needed to make sure that there's nothing more I can do at my end to debug the issue, and due to my limited DNS knowledge I went and looked for help from the manufacturers of the equipment that makes up my networking stack.

Okay. As long as you make sure the first few hops are not problems because they are your routers and modems(maybe). The rest of the issue should be the hops on the ISP or the gateways in the hops.