Hi @TW_EPC 
Thanks for posting in our business forum.
The support file is not gonna be useful to us. The support file requires a customized controller from the dev. So, I cannot review it.

At this point, I recommend you examine your VLAN settings. No better options for you. In the test bench, I have, there is no issue with the VLAN interface. No other similar feedback.

How to Set Up VLAN Interface on the Omada Router

Hi  @TW_EPC 

TW_EPC wrote

  @Clive_A 

 

I think it's all related to the problem here:

 

https://community.tp-link.com/en/home/forum/topic/676060

You know that the post you sent, the OP isn't supposed to enable the VLAN on the switch. Do you know that? That's no point in doing that while you have created the VLAN interface on the router.

So, my question would be simple. If you have configured it correctly or not.

Or simply give me a background and how you configure, what you configured.

I can do a simple test with my gears. I still hold my opinion.

AFAIK, you just create VLAN and the clients don't get an IP address, that's what you experienced?

Have you tested a wired device?

Simple as that, test a wired device on the router port. Configure it properly if you know what you are doing. Or post screenshots if you are uncertain.

Will be sending you screenshots when I am back to the office with my test bench.

Hi @TW_EPC 

Thanks for posting in our business forum.

TW_EPC wrote

  @Clive_A 

 

I think it's all related to the problem here:

 

https://community.tp-link.com/en/home/forum/topic/676060

Just checked on your ticket.

It looks like you have misconfigured VLAN 120? The rep worked with the controller team and imported your support file. Found out the VLAN config is not complete.

Let me know if you need to follow this up.

Hi @TW_EPC 

Thanks for posting in our business forum.

TW_EPC wrote

  @Clive_A 

 

Just checked on your ticket.It looks like you have misconfigured VLAN 120? The rep worked with the controller team and imported your support file. Found out the VLAN config is not complete. Let me know if you need to follow this up.

 

 

Hi Clive,

 

Thank you for your efforts. I'm a bit surprised that you suspect a misconfiguration. 

 

It has always worked. The only thing that actually changed was the update to the latest controller version. All switches etc have remained the same. So it must have been the update.

 

Here are two screenshots of the settings I make. It's actually very simple. A DHCP with VLAN and a WLAN network with VLAN. When I now try to log into the "Test" WLAN network, my smartphone doesn't get an IP! However, it does appear in the controller, but this does not distribute an IP address.

 

No matter whether I use a WLAN network with a password, as guest access or without a password. It's always the same.

 

 

 

 

 

BR Tim

 

EAP620 with ER605 V2 2.2.5.

Everything works perfectly. The phone gets an IP address.

Hi @TW_EPC 

Thanks for posting in our business forum.

TW_EPC wrote

  @Clive_A 

 

Hey Clive,

 

 

Which controller do you use?

 

BR

Software, 5.14.20.9.

In addition, you did not reply to the email ticket. Please reply to that and make sure that you have configured it correctly.

The question from us was not answered. This is stagnant.