Tapo C425 stuck in a firmware update
Tapo C425 stuck in a firmware update
Got a new Tapo C425. Nice camera! Charged the battery - Check, connected to my app, network, configured check. Added an SD card - Check.
Everything was good. Camera was functioning great.
Camera says " Hey there's a firware update available. Do you want to install??" Sure I said. That was three hours ago. I have a fast flashing green light. I cannot reset the device, I cannot power the device off. It looks to be a sealed unit so I can't even pull the battery. I'm about 30 kms from the network i attached it to thinking if it moved away from the network it might give up. No such luck.
Any idea how I can get this camera to reset so I can start over?
Thanks
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IGNORE. I was able to get the camera to turn off. I had to hold the power button down for quite some time. Perhaps I was counting too fast. In the end I was able to reset the camera and start over. All is well :-)
P.S. This is a great little camera.
-Tim
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Kind Remind
- Do not attempt to restart the camera or close the App in a normal firmware update. Any operation that interferes with the firmware upgrade may cause the device upgrade to fail or become bricked.
- If the device upgrade is taking an unusually long time, over an hour for example, without any signs of progress, or if the device gets stuck in a certain state, please try to do the following:
- Disconnect the power to the device for some time.
- Restart the router.
- Move the smart device closer to the router and power it on.
- Wait for some time and observe if the smart device returns to its normal state.
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IGNORE. I was able to get the camera to turn off. I had to hold the power button down for quite some time. Perhaps I was counting too fast. In the end I was able to reset the camera and start over. All is well :-)
P.S. This is a great little camera.
-Tim
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Kind Remind
- Do not attempt to restart the camera or close the App in a normal firmware update. Any operation that interferes with the firmware upgrade may cause the device upgrade to fail or become bricked.
- If the device upgrade is taking an unusually long time, over an hour for example, without any signs of progress, or if the device gets stuck in a certain state, please try to do the following:
- Disconnect the power to the device for some time.
- Restart the router.
- Move the smart device closer to the router and power it on.
- Wait for some time and observe if the smart device returns to its normal state.
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@Wayne-TP I tried multiple times but no luck. i feel to return 3 of my tapo c425 devices.
- Disconnect the power to the device for some time.
- Restart the router.
- Move the smart device closer to the router and power it on.
- Wait for some time and observe if the smart device returns to its normal state.
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Which version are you trying to update? What's the error you receive when updating the firmware?
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Current version - 1.2.18
Trying for availble version which is 1.2.21 Build 240809 Rel.52696n
Geeting below message:
"failed to update, try later".
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Try to reset the camera and connect it to a hotspot wifi or a guest wifi, then perform the firmware update.
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@Wayne-TP yes now with personal mobile network hotspot it is working fine.
But not worked with two different wifi router ( Vodafone and tp-link devices).
Also now I'm unable to connect c425 camera to Hub H200 (firmware 1.3.6 build 20240829 rel.71119) to store videos. Can you help?
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@Wayne-TP yes worked.
That worked.
When TAPO going to release new firmware that support UK C425 models (v1.20) to connect H200 for storing video clips?
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@Wayne-TP please help adding below 4 devices to beta firmware to connect h200 for video clips storage.
A8-6E-84-42-4E-87
A8-6E-84-42-77-02
A8-6E-84-42-5D-30
A8-6E-84-42-50-A9
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