devices often lose connection to the internet. Please help me!

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devices often lose connection to the internet. Please help me!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
devices often lose connection to the internet. Please help me!
devices often lose connection to the internet. Please help me!
2024-06-07 04:56:33
Model: EAP245   EAP620 HD  
Hardware Version:
Firmware Version:

My network is as follows:
- (ISP) -> GPON Terminal XZ000-G3 -> ER605 v2.0 -> SG2210P v5.20 -> EAP245(US) v3.0 + EAP620 HD(US) v3.0 + OC200 . divided into 2 wlan: shared network and network for iot devices.
With about 50 phone, laptop, iPad, watch devices, 10 IOT devices for smarthome, 2 security cameras.
 I have a problem with the wifi network: mobile devices often lose connection to the internet (must turn off wifi on mobile and then turn it back on) for about 1-3 minutes.
Has anyone had a similar problem or discovered anything unreasonable? Please help me!

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#1
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Re:devices often lose connection to the internet. Please help me!
2024-06-11 00:18:29 - last edited 2024-06-11 00:18:42

Hi  @Hainh 

 

Please check if you have stable connection on wired network. You can connect a PC to the switch directly to confirm it.

 

If the wired connection is stable, for wireless client devices, please try to disable 802.11r.(Controller->Settings->Wireless network->WLAN->Edit->Advanced settings->disable 802.11r)

Hainh wrote

My network is as follows:
- (ISP) -> GPON Terminal XZ000-G3 -> ER605 v2.0 -> SG2210P v5.20 -> EAP245(US) v3.0 + EAP620 HD(US) v3.0 + OC200 . divided into 2 wlan: shared network and network for iot devices.
With about 50 phone, laptop, iPad, watch devices, 10 IOT devices for smarthome, 2 security cameras.
 I have a problem with the wifi network: mobile devices often lose connection to the internet (must turn off wifi on mobile and then turn it back on) for about 1-3 minutes.
Has anyone had a similar problem or discovered anything unreasonable? Please help me!

 

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#2
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Re:devices often lose connection to the internet. Please help me!
2024-06-11 12:56:21

  @Fae I have similar problem, I'm using EAP610 V1, on my instalation 802.11r is disabled, and wire clients are working fine, any other ideas? I get tons of emails and calls becasue of this issue....

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Re:devices often lose connection to the internet. Please help me!
2024-06-11 23:48:19

Hi  @Woj-Tech 

 

There are so many factors that can lead to wireless connection issue. You may refer to 

Troubleshooting of Wireless Issues for Omada EAP Products

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