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No Notifications in VIGI App with use of NVR1004H

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No Notifications in VIGI App with use of NVR1004H

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

FrancoisvL

2024-01-03 14:43:06 - last edited 2024-09-19 07:24:30

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No Notifications in VIGI App with use of NVR1004H

2024-01-03 14:43:06 - last edited 2024-09-19 07:24:30

Model: VIGI NVR1004H-4P VIGI C540

Hardware Version: V1

Firmware Version: 1.0.3 Build 231224

Hi all,

I'm using the NVR1004H-4P with currently 1 Vigi C540 , buth i don't get any alerts in the Vigi App.
Is there something else I need to configure?

I have now only added the NVR to the app, to be sure that the notifications should be coming from the NVR.

If I add the camera to the app, I get the notifications from the camera, but because the is no memory card in the camera I cannot have any playback at that time.

When looking in the NVR, I see the motion recording but i didn't get any notifications of it.

All notifications are enabled in the app, (the Do not distrub is turned off)

any help will be appreciated!

5 Reply

Clive_A

2024-01-04 03:38:57 - last edited 2024-09-19 07:24:07

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Re:No Notifications in VIGI App with use of NVR1004H

2024-01-04 03:38:57 - last edited 2024-09-19 07:24:07

Hi @FrancoisvL

Thanks for posting in our business forum.

Screenshots of the config from the app, and edit VIGI NVR setting for notification and camera you had trouble with.

Also, the screenshots from the NVR notification settings.

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FrancoisvL

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2024-01-04 15:00:14 - last edited 2024-09-19 07:24:07

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Re:No Notifications in VIGI App with use of NVR1004H

2024-01-04 15:00:14 - last edited 2024-09-19 07:24:07

@Clive_A

The screenshots from the notifications settings

Some screenshots of the IOS Vigi App

Clive_A

2024-01-05 05:42:40 - last edited 2024-09-19 07:24:07

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Re:No Notifications in VIGI App with use of NVR1004H

2024-01-05 05:42:40 - last edited 2024-09-19 07:24:07

Hi @FrancoisvL

Thanks for posting in our business forum.

Do you have a triggered recording event on the NVR and do you cross-refer the time and the time when you are supposed to receive the notification after 1 minute or so on the app but did not receive a notification?