Home

Forums

Stories

Knowledge Base

Business Community > Video Recorders > No Notifications in VIGI App with use of NVR1004H

< Video Recorders

No Notifications in VIGI App with use of NVR1004H

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

No Notifications in VIGI App with use of NVR1004H

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

FrancoisvL

2024-01-03 14:43:06 - last edited 2024-09-19 07:24:30

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-01-03

No Notifications in VIGI App with use of NVR1004H

2024-01-03 14:43:06 - last edited 2024-09-19 07:24:30

Model: VIGI NVR1004H-4P VIGI C540

Hardware Version: V1

Firmware Version: 1.0.3 Build 231224

Hi all,

I'm using the NVR1004H-4P with currently 1 Vigi C540 , buth i don't get any alerts in the Vigi App.
Is there something else I need to configure?

I have now only added the NVR to the app, to be sure that the notifications should be coming from the NVR.

If I add the camera to the app, I get the notifications from the camera, but because the is no memory card in the camera I cannot have any playback at that time.

When looking in the NVR, I see the motion recording but i didn't get any notifications of it.

All notifications are enabled in the app, (the Do not distrub is turned off)

any help will be appreciated!

5 Reply

Clive_A

2024-01-04 03:38:57 - last edited 2024-09-19 07:24:07

Posts: 5461

Helpful: 2613

Solutions: 1218

Stories: 0

Registered: 2023-06-09

Re:No Notifications in VIGI App with use of NVR1004H

2024-01-04 03:38:57 - last edited 2024-09-19 07:24:07

Hi @FrancoisvL

Thanks for posting in our business forum.

Screenshots of the config from the app, and edit VIGI NVR setting for notification and camera you had trouble with.

Also, the screenshots from the NVR notification settings.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.

FrancoisvL

LV1

2024-01-04 15:00:14 - last edited 2024-09-19 07:24:07

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-01-03

Re:No Notifications in VIGI App with use of NVR1004H

2024-01-04 15:00:14 - last edited 2024-09-19 07:24:07

@Clive_A

The screenshots from the notifications settings

Some screenshots of the IOS Vigi App

Clive_A

2024-01-05 05:42:40 - last edited 2024-09-19 07:24:07

Posts: 5461

Helpful: 2613

Solutions: 1218

Stories: 0

Registered: 2023-06-09

Re:No Notifications in VIGI App with use of NVR1004H

2024-01-05 05:42:40 - last edited 2024-09-19 07:24:07

Hi @FrancoisvL

Thanks for posting in our business forum.

Do you have a triggered recording event on the NVR and do you cross-refer the time and the time when you are supposed to receive the notification after 1 minute or so on the app but did not receive a notification?